Troubleshooting Guide

Fall Alert | 25 24 | Multiflex Tinnitus Technology
Up/Down Tinnitus Stimulus Control
If your user control is configured as a dedicated up/
down stimulus control, each time you activate the user
control, the stimulus level in your hearing aid always
changes in a specific direction (either up or down)�
For example, a short press and release may increase
the stimulus level while a long press and hold may
decrease the stimulus level in your hearing aid�
Some user controls can be set for the Right hearing
aid to increase stimulus level and the Left hearing
aid to decrease stimulus level� Ask your hearing
professional if this setting would benefit you�
My hearing aid is configured with the following control:
Press and Release Tinnitus Stimulus Control
Press and Hold Tinnitus Stimulus Control
Introduction
Fall Alert can be used to notify others should you fall
or experience a non-fall-related event� This feature
can be configured to send an SMS text message to
predefined contacts� Fall Alert can be configured to
send automated and/or manually-initiated alerts�
Auto Alert
If Auto Alert has been activated in the Thrive app
on your smartphone, the sensors in your hearing
aid(s) will monitor your head movement to detect
a fall automatically� When a fall is detected, a text
message will be initiated by the Thrive app on your
smartphone� An SMS text message will be sent to
a maximum of three predefined contacts, notifying
them of the detected fall event� The SMS text
message will contain a link from which each contact
can confirm receipt of the message and view a map,
indicating your location�
WARNING: Auto Alert may not detect 100 percent
of falls�
Manual Alert
If the user control on your hearing aid(s) has been
configured for Manual Alert by your hearing
professional, and there is a confirmed contact in
the Thrive app, a long “press and hold” of the user
control will initiate an alert text message by the Thrive