Operations Manual

Troubleshooting Guide
SYMPTOM POSSIBLE
CAUSES
SOLUTIONS
Not Loud
Enough
Low battery Replace battery
Blocked earmold/
tubing/earbud
Clean earmold and
tubing
Hearing change
Contact your hearing
professional
Debris buildup
Clean microphone
and earmold with
brush
Inconsistent
Performance
Low battery Replace battery
Blocked earmold/
tubing/earbud
Clean earmold and
tubing
Unclear,
Distorted
Performance
Low battery Replace battery
Blocked earmold/
tubing/earbud
Clean earmold and
tubing
Hearing aid needs
repair/maintenance
Contact your hearing
professional
Dead
Low battery Replace battery
Blocked earmold/
tubing
Clean earmold and
tubing
Crimped tubing
Contact your hearing
professional
Hearing Aid Care | 33 32 | Hearing Aid Care
Helpful Hints
• Make sure the custom earmold or earbud and
tubing are completely dry before reconnecting
to your hearing aid earhook.
• When not wearing your hearing aids, open the
battery door to allow any moisture to evaporate.
• Do not take apart your hearing aids or insert the
cleaning tools inside them.
• When not in use, remove the batteries
completely; place your hearing aids in the storage
container and store:
− In a dry, safe place
− Away from direct sunlight or heat to avoid
extreme temperatures
− Where you can easily find them
− Safely out of reach of children and pets
Service and Repair
If, for any reason, your hearing aid does not operate
properly, do NOT attempt to fix it yourself. Not only
are you likely to violate any applicable warranties or
insurance, you could easily cause further damage.
Should your hearing aid fail or perform poorly, check
the guide on the next page for possible solutions. If
problems continue, contact your hearing professional
for advice and assistance. Many common problems
may be solved right in your hearing professional’s
office or clinic.