User's Manual

20 21
Hearing System Care Hearing System Care
Troubleshooting Guide
SYMPTOM POSSIBLE
CAUSES
SOLUTIONS
Not Loud
Enough
Low battery Replace battery
Blockage
Clean or replace wax
guard as needed
Hearing change
Contact your hearing
care professional
Debris buildup
Clean both
microphone and
receiver with brush
Inconsistent
Performance
Low battery Replace battery
Blockage
Clean or replace wax
guard as needed
Unclear,
Distorted
Performance
Low battery Replace battery
Blockage
Clean or replace wax
guard as needed
Defective hearing
instrument
Contact your hearing
care professional
Dead
Low battery Replace battery
Blockage
Clean or replace wax
guard as needed
Crimped tubing
Contact your hearing
care professional
Helpful Hints
• When not wearing your hearing system, open the battery
door to allow any moisture to evaporate.
• (BTE ONLY): Make sure the Custom Earmold/Earbud/
Eartip and tubing are completely dry before reconnecting
to your hearing instrument earhook.
• When not in use, remove the batteries completely; place
your hearing system in the storage container
and store:
– In a dry, safe place
– Away from direct sunlight or heat to avoid
extreme temperatures
– Where you can easily find them
– Safely out of reach of pets and children
• Do not take apart your hearing instruments or
insert the cleaning tools inside them.
Service and Repair
If, for any reason, your hearing system does not operate
properly, do NOT attempt to fix it yourself. Not only are you
likely to violate any applicable warranties or insurance, you
could easily cause further damage.
Should your hearing system fail or perform poorly, check the
guide on the next page for possible solutions. If problems
continue, contact your hearing care professional for advice
and assistance. Many common problems may be resolved in
your hearing care professional’s office.