User Manual

30
Troubleshooting mortise and cylindrical locks
If the mechanism doesn’t unlock, refer to the following table:
Troubleshooting EXQ Exit Hardware trim
If the mechanism doesn’t unlock, refer to the following table:
For additional troubleshooting instructions, see the Service Manual for the hard-
ware.
Once you have installed and tested your Controllers, you are ready to sign them
on in your system. To do this, Wi-Q AMS software must be installed on your Host
computer. At a minimum, you will need to create your Segment and add your
Portal Gateways to the Segment Tree before you can sign on the Controllers. See
“Add and Configure Portal Gateways (Task 7)” on page 67. Once that is done
you can return to the site and sign on the controllers. See “Sign on and Configure
Controllers (Task 10)” on page 84.
Verify Signal Strength, Voltage and Packet Radio
LEDs Sounder You should...
Single red flash — Use the card at a moderate speed.
Red flashes 3 short tones Use the temporary operator card provided
with the lock.
Green flashes — Check the motor connection.
— — Check the battery connection.
LEDs Sounder You should...
Single red flash — Use the card at a moderate speed.
Red flashes 3 short tones Use the temporary operator card provided
with the lock
or
Perform a door reset to restore to the fac-
tory default settings (the lock may already
be associated (programmed).
Green flashes — Check the motor connection.
Alternating red and green
flashes
— Check the motor connection.
— — Check the battery connection.