User's Manual

23
Troubleshooting
If you have problems establishing communication using the Wi-Q Technology Site
Survey Tool, refer to the following troubleshooting guide:
Next steps
When you are satisfied with signal performance, you can proceed to configure
Portal Gateways using Wi-Q AMS.
If... Then
The green light on the power supply does
not turn on...
Firmly press the power cord into the outlet on the outside
of the case. Confirm that the other end of the power cord is
plugged into a working electrical outlet.
The power supply is on, but the green
light on the Portal Gateway does not turn
on.
Ensure the power cord is firmly connected to the bottom of
the Portal Gateway.
The Stanley Site Survey application
freezes after clicking Connect.
Close the application and reconnect the Host PC to the Stan-
ley survey wireless network.
The Stanley Survey network is not listed
in the Wireless Network Connection
window.
Confirm that the green light on the power supply is on. En-
sure the power cord is firmly connected to the bottom of the
wireless router (under the foam).
The Stanley Site Survey application is not
receiving a signal from a beacon.
Ensure the beacon is powered up. Move the beacon closer
to the Stanley Site Survey kit.
When connecting the battery wires, the
beacon does not power up (the blue LED
on the circuit board remains off and no
confirmation tone sounds).
Disconnect the battery pack wires, wait 10 seconds, and
reconnect. If this does not work, replace the battery pack.
The Stanley Site Survey application is not
receiving signals from any beacons.
Ensure the Ethernet cord is connected to the wireless router
(under the foam). If this does not work, you might need to
change the advanced setup options for the application with
the assistance of your Stanley Security Solutions represen-
tative.