Warranty

8. Opened poker chips, or Paulson Chips that are returned, will receive a 25%
restocking fee (no exceptions). Any chips returned will have a 15% restocking fee
even if they are not opened.
9. If your customer ordered the wrong item and returned it for a different item, you will
be charged a restocking fee and shipping fee's and will be refunded less those
fees. Then you may place another order for what your customer would like.
* FREIGHT SHIPMENTS
All Freight orders must be inspected BEFORE the END USER accepts the shipment. If
damage is not discovered or noted and a shipment is accepted and signed for then
TrademarkCommerce.com is not responsible for replacing the product. Signing for a shipment
without noting damage on the Bill of Lading is stating that the shipment was free from damage and in
perfect condition. ALL Freight deliveries must be inspected, no matter how large the order or product
is. There are no exceptions to this policy.
REFUNDS:
Refunds of any kind will only be issued to you the merchant and then it will then be your
responsibility to refund the end user. You will be refunded in the same manner of payment of which
you paid originally. For example, if the order was placed with a Visa card then it will be refunded to
that same Visa credit card.
Please allow up to 2 weeks for returns to be processed. If you feel like a return has taken longer
than 2 weeks, please contact our office for any questions you may have. Trademarkcommerce.com
reserves the right to change this policy at any time.
PLEASE NOTE: If you are shipping USPS (U.S. Postal Service) you MUST purchase our optional
insurance otherwise we are not responsible for broken or lost items.