Use and Care Guide

Claim Process:
How do I file a claim?
While Novalis strives to manufacture the highest quality of of luxury vinyl flooring available today, we realize there may be an
occasion for a customer to file a claim. Please follow the following steps below to contact us regarding any issues you may have with
your Stainmaster
ââ
luxury vinyl floor.
1. Call 1-866-668-2547 extension 221 to obtain a claim form
2. Fill out the claim form to its entirety with as much detailed information as possible
3. Provide us with pictures showing the issues you are having with your floor.
4. Fax, email or mail back with a copy of your purchase receipts and pictures. (note: no claims will be processed without the
proper proof of purchase receipts)
5. Labor charges are not covered and will NOT be reimbursed. This product is intended for residential use and a do-it-yourself
application and installation. Please see warranty for further information.
6. Once information is received back, please allow 7-14 business days to process the claim. The customer will be notified using
the contact information provided on the claim form.
7. Novalis reserves the right to request samples or perform a site inspection on all claims.
We advise you read all documentation regarding installation and your warranty thoroughly before installing your Stainmaster
ââ
luxury vinyl floor. If you have any questions, please contact us immediately for help.
Email:
[e-mail]
Phone: [phone] ext. 221
FOR ADDITIONAL INFORMATION:
Visit the manufacturer’s Stainmaster Information Support page:
http://novalisinnovativeflooring.us/stainmaster-installation-instructions/