Operation Manual

CycleGuarantee
146
This warranty does not affect any further claims which you may be entitled to make
against the dealer under the statutory guarantee, such as your right to a discount, return
or compensation. The warranty and guarantee rights coexist. This warranty will expire
and not restart in the event that a frame is replaced under warranty.
When purchasing your cycle, you entered into a contract with your dealer. Claims under
this warranty or any other problems must be addressed exclusively to the dealer from
whom you purchased your cycle. To ensure these are handled smoothly, full proof of
purchase and cycle documents must always be submitted. The dealer will then contact
us for further action if necessary.
Should you authorise another dealer to submit a claim, further costs may be incurred as
a result. These costs are your own responsibility and will not be covered by us.
Winora-Staiger GmbH/Haibike USA reserves the right to charge a handling fee for
unjustified complaints.
17 Guarantee
Acquaint yourself with the national and regional guarantee regulations in your country.
The signed handover certificate and proof of purchase must be submitted in the event of
any guarantee claim. Keep hold of these documents.
The guarantee does not apply to damage caused by improper use, force majeure,
operational wear (see the “Safety / Notes on wear” chapter) or accidents.
Special guarantee provisions for pedelec/S-pedelec drives can be found in the
corresponding system manuals.