Use and Care Guide
PAGE 12 of 28 40721-1703
OWNER'S MANUAL
®
PERSONAL FIREPROOF SAFES
Q:
A: First, replace the baery and try the key pad again. If the keypad is sll not responding, follow the
direcons on your instrucon sheet for using the trouble key that came with your electronic safe.
Once the door is open, test your combinaon with the door open. If your keypad is sll unresponsive,
please contact Stack-On’s Customer Service Department at 1-800-323-9601
(M-F, 8 am to 4:30 pm CST).
Q:
A: Make sure the code is NOT longer than 8 digits.
When you enter your new code, you will need to make sure you conrm your code by entering the
green key on your key pad.
Q:
A: Make sure the baeries are new and have not expired. If you have installed new baeries and this
problem persists, please contact our Customer Service Department at 1-800-323-9601
(M-F, 8 am to 4:30 pm CST).
Q:
A: Please refer to your instrucon sheet for addional informaon.
Q:
A: Please contact Stack-On’s Customer Service Department at 1-800-323-9601
(M-F, 8 am to 4:30 pm CST).
Q:
A: If you misplace your instrucon sheet, you can download a copy from the Stack-On website
at stackon.com/instrucon-sheets. All instrucon sheets are listed by model number.
We recommend you store the model number of your safe, along with the key number at
stackon.com/Customer Service - Secure Combinaons which will make it easier to retrieve
your instrucon sheet from the Stack-On website.
Please visit us at stackon.com for more informaon.