Warranty

cleaned up immediately (within 24 hours), as the longer they sit, the more difficult they will be to
remove. Any damage to the subfloor and/or surrounding structure caused by pets is not covered
by this warranty.
3. EXCLUSIONS AND CONDITIONS
 Damage arising by not following relevant installation, care, maintenance and use
instructions of the present warranty and the installation instructions provided.
 Damage arising from improper installation (for example installation on an unlevelled
subfloor and installation when there is not sufficient perimeter expansion zone), improper
care, improper maintenance or improper use.
 Damage arising because the flooring is exposed to extreme cold or extreme heat as
specified in the provided installation manual.
 Damage caused by exposure to excessive moisture (for example excessive moisture in
a concrete slab, excessive moisture from hydrostatic pressure, flooding, standing water,
water underneath the flooring, excessive moisture as the result of malfunctioning
appliances such as dishwashers, ice makers, refrigerators, sinks, pipes).
 Damage caused by spills which are not removed promptly.
 Normal wear and tear of the flooring.
 Normal changes in color, gloss, grain pattern and tone (this is normal for flooring as it
ages).
 Damage arising because the flooring is installed in an outdoor area, a solarium, a porch,
a garage or areas similar to all of these.
 Damage arising because the flooring is not used under normal conditions.
 Damage arising from accidents, abuse, misuse, or the use of strong chemicals.
 Damage caused by an act of God (for example a natural disaster).
 Damage caused by vacuum cleaner beater bars or hard plastics, or metal caster wheels.
 Differences in aspect, color, gloss, grain pattern and tone with the reference flooring
sample in for example the store or showroom.
 Flooring that has been damaged or neglected during transportation.
 Scratches, marks, stains and other damage caused by exposure to “abrasives” such as
pebbles, grit, sand, high heeled shoes, furniture, etc.
 Indentations.
 Damage caused by the collections of dirt and moisture at entrances do due the lack of
interior and exterior doormats.
 Damage caused by shoes having heeltaps or sharp objects protruding from the sole
such as rocks, exposed nails and gravel.
 Damage caused by walking on with spike-or stiletto-heeled shoes
 Damage caused by sliding or rolling heavy objects on the floor. A solid protective
covering must be laid (must use at least 1�4” / 6 mm hard board) on your floor and
gently “walk” the item across it. Carpet or cardboard is not adequate to prevent surface
indentation or roller marks from occurring or scratches to the floor.
 Damage caused by non-compliant casters on furniture. Barrel-type caster wheels or
wide, flat glides are best for protecting the floor. For areas with rolling chairs (e.g. desk
area), ensure a protective mat is used under the chair.
 Damage caused by hard narrow furniture rollers. They must be replaced with wide
rubber rollers.