Warranty

 In its original manufactured condition, will be free from manufacturing defects.
Starting from the date of purchase, but only if no exclusions are applicable and only if all
conditions are fulfilled.
2.3. INSTALLATION OVER A RADIANT-HEATED SUBFLOOR WARRANTY
We warrant to the original purchaser starting from the date of purchase, the floor can be
installed over a radiant-heated subfloor, but only if no exclusions are applicable and only if all
conditions are fulfilled. This radiant-heated subfloor warranty is only applicable when at least the
following cumulative requirements are fulfilled:
 In-floor Radiant Heat: flooring can be installed over 1/2"/ / 12 mm embedded radiant heat
using the floating or glue down method.
 Electric heating mats that are not embedded into the subfloor are not recommended for
use underneath the flooring. Using electric heating mats that are not embedded and
applied directly underneath the flooring could void the warranty in case of failure. It is
best to install the product over embedded radiant floor heating systems and adhere to
the guidelines listed above.
 The radiant heating system must incorporate electronic temperature controls.
 Heat must be off for 24 hours before, during and 24 hours after installation when
installing over radiant heated subfloors.
 Before installing over newly constructed radiant heat systems, operate the system at
maximum capacity to force any residual moisture from the cementitious topping of the
radiant heat system. Concrete moisture vapor emissions should not exceed 8 lb / 3.63
kg (ASTM F1869) / 75 % RH (ASTM F2170) with a PH limit of 9 / max 2.5 % moisture
content (CM method).
 Please respect the temperature range in the room before and during the installation as
specified in the installation manual, or your warranty will be void.
 Once the installation has been completed, the heating system should be turned on and
increased gradually (5-degree increments) until returning to normal operating conditions.
 Floor temperature must not exceed 80°F / 27°C.
 Refer to the radiant heat system’s manufacturer recommendations for additional
guidance.
 Failure to strictly follow adhesive manufacturer’s guidelines may result in failure and void
the warranty.
2.4. MOISTURE WARRANTY
We warrant that all vinyl flooring and thermoplastic composite flooring in its original
manufactured state to the original purchaser from the date of purchase, under normal and
reasonable use, and the surface, when properly installed, shall be resistant to damage from
mopping or normal household spills. This means planks or tiles will not swell, buckle or lose
integrity. The moisture warranty does not cover flooding, leaking pipes, household mechanical
failures, appliance leaks. Any damage to the subfloor and/or surrounding structure that is
caused by standing water or flooding is not covered by this warranty.
2.5. PET WARRANTY
We warrant that the floor will resist staining caused by pet (domestic cat or dog) stains,
including urine, feces, and vomit. Stain resistance means the ability of your floor to resist (i.e.,
minimize or withstand) permanent stains for the warranty period. However, accidents should be