Warranty

We do not allow or authorize any other person or entity to alter the obligations and limitations in
this warranty. This warranty is the complete and exclusive expression of our warranty and is in
lieu of all other express and/or statutory warranties. Any implied warranties, including but not
limited to the implied warranties, merchantability and fitness for a particular purpose are limited
to this express warranty. However, some jurisdictions do not allow exclusion or limitation on how
an implied warranty lasts, so the above limitation or exclusion may not apply to you.
We expressly exclude and will not pay consequential or incidental damages under this warranty.
By this we mean for example loss, expense, inconvenience or damages, other than to the
flooring itself, that may result from a defect in the flooring. However, some jurisdictions do not
allow exclusion or limitation of incidental or consequential damages, so the above limitation or
exclusion may not apply to you. We reserve the right to inspect the flooring and to remove
samples for additional evaluation, if we consider this necessary. Any attempt to repair or replace
the flooring without our consent will void this warranty.
The failure of either party to enforce any of the provisions of this warranty agreement shall not
be construed as a waiver of such provision or a waiver of the right of any party thereafter to
enforce each and every provision. This warranty gives you specific legal rights and you may
also have other rights which vary from jurisdiction to jurisdiction. We will always respect these
other rights. No implied warranties extend beyond the term of this written warranty.
4. WHAT YOU SHOULD DO IF ANY OF THE ABOVE LISTED PROBLEMS
OCCUR
You should notify the original dealer of the defect within 30 calendar days after you
know/discover the defect and within the validity period of this warranty. Your dealer can answer
your questions and, if necessary, start to process a claim. If your notification takes place outside
this period, our warranty will not be applicable. In order to enjoy the warranty, you are obligated
to present:
 A valid proof of purchase in the form of the sales receipt for the flooring and other
accessories related to the installation which may affect the installation quality such as
but not limited to adhesive, molding, underlay, moisture barrier, molding, etc.
 A detailed description of the defect and/or a photograph or sample of the flooring that
clearly shows the defect. Provide additional information requested by the factory to
understand the root cause of the issue.
5. WHAT WE WILL DO
If we honor a claim under this warranty, we will - at our sole discretion - repair or refinish the
defective material or we will refund the price of the flooring. If the flooring was originally installed
by a certified professional installer and if there is a justified claim within the first 36 months from
the date of the original purchase, we will also pay the reasonable labor costs to perform the
repair or replacement. This repair or replacement or refund will be a pro-rated percentage cost
of the flooring and labor cost. This percentage is determined by the number of years remaining
on the warranty and the length of the warranty. For example, if the claim is made 3 years after
purchase on flooring warranted for 15 years, then 80% (12/15th) of the flooring cost will be
considered