Warranty

 Damage caused by exposure to excessive moisture (for example excessive moisture in
a concrete slab, excessive moisture from hydrostatic pressure, flooding, standing water,
water underneath the flooring, excessive moisture as the result of malfunctioning
appliances such as dishwashers, ice makers, refrigerators, sinks, pipes).
 Damage caused by spills which are not removed promptly.
 Normal wear and tear of the flooring.
 Normal changes in color, gloss, grain pattern and tone (this is normal for flooring as it
ages).
 Damage arising because the flooring is installed in an outdoor area, a solarium, a porch,
a garage or areas similar to all of these.
 Damage arising because the flooring is not used under normal conditions.
 Damage arising from accidents, abuse, misuse, or the use of strong chemicals.
 Damage caused by an act of God (for example a natural disaster).
 Damage caused by vacuum cleaner beater bars or hard plastics, or metal caster wheels.
 Differences in aspect, color, gloss, grain pattern and tone with the reference flooring
sample in for example the store or showroom.
 Flooring that has been damaged or neglected during transportation.
 Scratches, marks, stains and other damage caused by exposure to “abrasives” such as
pebbles, grit, sand, high heeled shoes, furniture, etc.
 Indentations.
 Damage caused by the collections of dirt and moisture at entrances do due the lack of
interior and exterior doormats.
 Damage caused by shoes having heeltaps or sharp objects protruding from the sole
such as rocks, exposed nails and gravel.
 Damage caused by walking on with spike-or stiletto-heeled shoes.
 Damage caused by sliding or rolling heavy objects on the floor. A solid protective
covering must be laid (must use at least 1�4” / 6 mm hard board) on your floor and
gently “walk” the item across it. Carpet or cardboard is not adequate to prevent surface
indentation or roller marks from occurring or scratches to the floor.
 Damage caused by non-compliant casters on furniture. Barrel-type caster wheels or
wide, flat glides are best for protecting the floor. For areas with rolling chairs (e.g. desk
area), ensure a protective mat is used under the chair.
 Damage caused by hard narrow furniture rollers. They must be replaced with wide
rubber rollers.
This warranty is valid only to the original purchaser. It is not transferable and only applicable to
the first installation of the flooring. The affected area must be visible and cover an area bigger
than 0.038 inch2 / 25 mm2. This warranty does not apply to any products designated as B
grade, cabin grades, closeouts, seconds, factory special, non-standard items and flooring sold
“as is”. It is the responsibility of the purchaser and the installer, whether they are professionals
or a do-it-yourselfers, to inspect all flooring and flooring accessories before installation. If during
inspection the purchaser or the installer knows/discovers or can reasonably be supposed to
know/discover (for example when the default is visible), that the flooring has a visible
manufacturing issue, do not install the flooring. Please immediately contact the retailer from
which the flooring was purchased. No claims will be accepted for flooring of which the purchaser
or installer knew/discovered or can reasonably be supposed to have known/discovered, that
there was something wrong with it. In such case we only warrant the part of the flooring which
has not been installed yet.