Warranty

best to install the product over embedded radiant floor heating systems and adhere to
the guidelines listed above.
 The radiant heating system must incorporate electronic temperature controls.
 Heat must be off for 24 hours before, during and 24 hours after installation when
installing over radiant heated subfloors.
 Before installing over newly constructed radiant heat systems, operate the system at
maximum capacity to force any residual moisture from the cementitious topping of the
radiant heat system. Concrete moisture vapor emissions should not exceed 8 lb / 3.63
kg (ASTM F1869) / 75 % RH (ASTM F2170) with a PH limit of 9 / max 2.5 % moisture
content (CM method).
 Please respect the temperature range in the room before and during the installation as
specified in the installation manual, or your warranty will be void.
 Once the installation has been completed, the heating system should be turned on and
increased gradually (5-degree increments) until returning to normal operating conditions.
 Floor temperature must not exceed 80°F / 27°C.
 Refer to the radiant heat system’s manufacturer recommendations for additional
guidance.
 Failure to strictly follow adhesive manufacturer’s guidelines may result in failure and void
the warranty.
2.4. MOISTURE WARRANTY
We warrant that all vinyl flooring and thermoplastic composite flooring in its original
manufactured state to the original purchaser from the date of purchase, under normal and
reasonable use, and the surface when properly installed, shall be resistant to damage from
mopping or normal household spills. This means planks or tiles will not swell, buckle or lose
integrity. The moisture warranty does not cover flooding, leaking pipes, household mechanical
failures, appliance leaks. Any damage to the subfloor and/or surrounding structure that is
caused by standing water or flooding is not covered by this warranty.
2.5. PET WARRANTY
We warrant that the floor will resist staining caused by pet (domestic cat or dog) stains,
including urine, feces, and vomit. Stain resistance means the ability of your floor to resist (i.e.,
minimize or withstand) permanent stains for the warranty period. However, accidents should be
cleaned up immediately (within 24 hours), as the longer they sit, the more difficult they will be to
remove. Any damage to the subfloor and/or surrounding structure caused by pets is not covered
by this warranty.
3. EXCLUSIONS AND CONDITIONS
 Damage arising by not following relevant installation, care, maintenance and use
instructions of the present warranty and the installation instructions provided.
 Damage arising from improper installation (for example installation on an unlevelled
subfloor and installation when there is not sufficient perimeter expansion zone), improper
care, improper maintenance or improper use.
 Damage arising because the flooring is exposed to extreme cold or extreme heat as
specified in the provided installation manual.