Warranty

 A detailed description of the defect and/or a photograph or sample of the flooring that
clearly shows the defect. Provide additional information requested by the factory to
understand the root cause of the issue.
5. WHAT WE WILL DO
If we honor a claim under this warranty, we will - at our sole discretion - repair or refinish the
defective material or we will refund the price of the flooring. If the flooring was originally installed
by a certified professional installer and if there is a justified claim within the first 36 months from
the date of the original purchase, we will also pay the reasonable labor costs to perform the
repair or replacement. This repair or replacement or refund will be a pro-rated percentage cost
of the flooring and labor cost. This percentage is determined by the number of years remaining
on the warranty and the length of the warranty. For example, if the claim is made 3 years after
purchase on flooring warranted for 15 years, then 80% (12/15th) of the flooring cost will be
considered.
This warranty is limited to the designs, colors, structures and styles available at the time of
repair or replacement. If the original is no longer available, we have the right to substitute
another design, color, structure and style that is similar to the original and that has a similar
value. We will always try to take into account the wish of the customer.