Warranty

ManualsBrandsSt Joe Bay ManualsFlooring & RugsCanyon Ridge 6" x 48" Vinyl Plank Flooring (16.00 sq.ft/ctn)

LIFETIME RESIDENTIAL USE LIMITED WARRANTY

1. SCOPE OF APPLICATION

This Residential Use Limited Warranty is offered by us and is Worldwide applicable. This

warranty applies to our glue-down vinyl and thermoplastic flooring, purchased from authorized

dealer and installed and used residentially. Residential use is defined as normal household use.

2. WARRANTIES

2.1. WEAR WARRANTY

We warrant to the original purchaser that the wear layer on our flooring:

 Will not wear through the decorative surface. Scratches, indentation or reduction in gloss

level is not considered wear.

 Will not stain from normal household consumable items such as food or drink.

 Will not stain from pet (domestic cat or dog) stains, including urine, feces and vomit,

providing it is immediately cleaned upon discovery. Stain resistance means the ability of

the floor to resist (i.e. minimize or withstand) permanent stains for the warranty period.

 Will not fade as a result of direct sunlight or household lighting.

 Will be resistant to damage from normal household spills.

 In its original manufactured conditions, will be free from manufacturing defects.

Starting from the date of purchase, but only if no exclusions are applicable and only if all

conditions are fulfilled.

2.2. STRUCTURAL WARRANTY

We warrant the original purchaser that our flooring:

 Will not delaminate.

 In its original manufactured condition, will be free from manufacturing defects.

Starting from the date of purchase, but only if no exclusions are applicable and only if all

conditions are fulfilled.

2.3. INSTALLATION OVER A RADIANT-HEATED SUBFLOOR WARRANTY

We warrant to the original purchaser starting from the date of purchase, the floor can be

installed over a radiant-heated subfloor, but only if no exclusions are applicable and only if all

conditions are fulfilled. This radiant-heated subfloor warranty is only applicable when at least the

following cumulative requirements are fulfilled:

 Radiant Heat: Radiant heat systems must have a minimum of 1/2”/ 12 mm separation

from the product. In-floor Radiant Heat: flooring can be installed over 1/2" / 12 mm

embedded radiant heat using the floating or glue down method.

 Electric heating mats that are not embedded into the subfloor are not recommended for

use underneath the flooring. Using electric heating mats that are not embedded and

applied directly underneath the flooring could void the warranty in case of failure. It is

Summary of content (10 pages)

PAGE 1
LIFETIME RESIDENTIAL USE LIMITED WARRANTY 1. SCOPE OF APPLICATION This Residential Use Limited Warranty is offered by us and is Worldwide applicable. This warranty applies to our glue-down vinyl and thermoplastic flooring, purchased from authorized dealer and installed and used residentially. Residential use is defined as normal household use. 2. WARRANTIES 2.1. WEAR WARRANTY We warrant to the original purchaser that the wear layer on our flooring:  Will not wear through the decorative surface.
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        best to install the product over embedded radiant floor heating systems and adhere to the guidelines listed above. The radiant heating system must incorporate electronic temperature controls. Heat must be off for 24 hours before, during and 24 hours after installation when installing over radiant heated subfloors.
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                   Damage caused by exposure to excessive moisture (for example excessive moisture in a concrete slab, excessive moisture from hydrostatic pressure, flooding, standing water, water underneath the flooring, excessive moisture as the result of malfunctioning appliances such as dishwashers, ice makers, refrigerators, sinks, pipes). Damage caused by spills which are not removed promptly. Normal wear and tear of the flooring.
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We do not allow or authorize any other person or entity to alter the obligations and limitations in this warranty. This warranty is the complete and exclusive expression of our warranty and is in lieu of all other express and/or statutory warranties. Any implied warranties, including but not limited to the implied warranties, merchantability and fitness for a particular purpose are limited to this express warranty.
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For Lifetime limited warranty products, the pro-rated warranty will apply for the first 30 years after the date of purchase. After those 30 years and until 50 years, the repair, replacement or refund will be maximum 5% of the original flooring purchase amount. This warranty is limited to the designs, colors, structures and styles available at the time of repair or replacement.
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LIGHT COMMERCIAL USE LIMITED WARRANTY 1. SCOPE OF APPLICATION This Light Commercial Limited Use Warranty is offered by us and is Worldwide applicable. This warranty applies to our glue-down vinyl and thermoplastic flooring, purchased from authorized dealer and installed and used in light commercial area. Light commercial area is defined as: use in environments (which do not experience heavy commercial traffic) such as those outlined in the application table below. 2. WARRANTIES 2.1.
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 In its original manufactured condition, will be free from manufacturing defects. Starting from the date of purchase, but only if no exclusions are applicable and only if all conditions are fulfilled. 2.3. INSTALLATION OVER A RADIANT-HEATED SUBFLOOR WARRANTY We warrant to the original purchaser starting from the date of purchase, the floor can be installed over a radiant-heated subfloor, but only if no exclusions are applicable and only if all conditions are fulfilled.
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cleaned up immediately (within 24 hours), as the longer they sit, the more difficult they will be to remove. Any damage to the subfloor and/or surrounding structure caused by pets is not covered by this warranty. 3. EXCLUSIONS AND CONDITIONS                       Damage arising by not following relevant installation, care, maintenance and use instructions of the present warranty and the installation instructions provided.
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This warranty is valid only to the original purchaser. It is not transferable and only applicable to the first installation of the flooring. The affected area must be visible and cover an area bigger than 0.038 inch2 / 25 mm2 .This warranty does not apply to any products designated as B grade, cabin grades, closeouts, seconds, factory special, non-standard items and flooring sold “as is”.
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 A detailed description of the defect and/or a photograph or sample of the flooring that clearly shows the defect. Provide additional information requested by the factory to understand the root cause of the issue. 5. WHAT WE WILL DO If we honor a claim under this warranty, we will - at our sole discretion - repair or refinish the defective material or we will refund the price of the flooring.