Owners manual

Solutions Guide Revision 5
716-759-8666 • [e-mail]
11
NEED TO RETURN A PART?
FOLLOW THESE INSTRUCTIONS.
> Did you call our Technical Assistance (716-759-8666) before you decided to make a
return? If not, you should do so now.
> You must have a Return Goods Authorization Number (RGA) issued to you prior to
returning any item. If you return without an RGA #, you run the risk of not receiving
credit.
> Make sure to include the completed Return Form with invoice and RGA # with your
parts.
> Whenever possible, please return item in original box with invoice and RGA # clearly
marked on the outside of the box.
> Any return must be shipped postage paid - NO collect shipments will be accepted.
> All warranty items will be sent ground UPS. Any other type of shipping service will be
at customer’s expense.
It is a good idea to insure the returned part(s) for the full value to protect yourself against
loss. We strongly suggest you ship by UPS or U.S. Mail, no BUS or AIR shipments will
be accepted. All foreign returns must have authorization.
NOTE: Under no circumstance should any product(s) or part(s) be returned without
prior authorization number (RGA #). Any part which, in our opinion, shows
evidence of being used, installed contrary to SSBC instruction, defaced,
subjected to improper handling, packaging or shipping by the customer will not
be eligible for exchange, refund or warranty consideration.