Instructions / Assembly

The warranty does NOT cover:
-Damage to the mattress, including physical abuse, incorporating burns, tears, cuts,
damage caused by a liquid, stains, and any other damage caused by the customer's
actions.
-An increase in the softness of the foam, where the pressure-relieving qualities of
the mattress are not affected.-Unsatisfactory performance of any mattress (whether
or not manufactured by Sunrising) sold by unauthorized re-sellers.
-A mattress sold with any phrases/descriptions implying that the mattress is not new.
Examples of such phrases include; preconditioned, used, previously owned, returned,
as-is.-Compensation for any non-defective components of a mattress containing
multiple components. Only the defective components shall be compensated for.
-A subjective comfort preference, whereby the customer deems the comfort level of
the mattress to be lower than the desired comfort level. This should be fairly logical.
The warranty is valid up to:-Twenty years after the purchase is made.
If your complaint adheres to the aforementioned criteria, you are entitled to:-A new
mattress free of cost-Replacement of any defective components, in case of a
multi-component mattress, free of cost
To make a complaint and apply for the replacement:-Write to us at our e-mail
address and include a picture of your old Sunrising Bedding mattress being donated
to a local charity in the body of the e-mail.