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Square Stand Payment Issues

If you experience issues swiping payment cards with the Square Stand, try the

following troubleshooting tips:

 Make sure you’re processing an accepted card and that you’re swiping

the card smoothly through the reader track. You can also try

troubleshooting the reader for Contactless and Chip. Keep in mind

transactions must be at least $1.00. Transactions must be at least

$1.00.

 Try swiping a different card. If the Square Stand successfully processes

other cards, encourage your customer to contact their card-issuing bank.

 Force quit the Square app, then re-open the app.

 Uninstall the Square app from your iPad and reinstall. See Apple’s

support site for instructions on how to do so.

Note: Before uninstalling, make sure you’ve uploaded any payments

accepted while in Offline Mode, or you’ll lose those uncompleted

payments.

 Check that the Square Stand and the iPad are properly connected.

Square Stand Charging Issues

When Square Stand is properly connected, you’ll see the charging icon appear

in the top-right corner of your iPad screen. If your iPad isn’t charging, try these

tips:

 Make sure the Square Stand is plugged into the accessories hub and that

the power adaptor is plugged into a grounded AC outlet.

 Gently unplug and firmly replug in the power adaptor.

 Try plugging the power adaptor into a different outlet.

 Remove the iPad from the Square Stand. To do so, remove the security

screw or pin, then press the eject button located on the underside of the

iPad enclosure.

 Update your iPad to the latest version of iOS and the Square app.

 Push down on the Square Stand connector one time, and then re-insert

the iPad into the Square Stand.

Summary of content (4 pages)

PAGE 1
Square Stand Payment Issues If you experience issues swiping payment cards with the Square Stand, try the following troubleshooting tips:     Make sure you’re processing an accepted card and that you’re swiping the card smoothly through the reader track. You can also try troubleshooting the reader for Contactless and Chip. Keep in mind transactions must be at least $1.00. Transactions must be at least $1.00. Try swiping a different card.
PAGE 2
iPad and Square Stand Connection Issues If your iPad and Square Stand aren’t communicating, try the one or more of the following tips:      Update your iPad to the latest version of Apple iOS and the Square app. Force quit the Square app and re-open it. Make sure the Square app recognizes the stand. To do so, visit your inapp Settings. If Square Stand is listed, it’s connected. Confirm your iPad recognizes the stand. To do so, double-tap the home button on your iPad. Tap Settings > About.
PAGE 3
experience issues connecting any of your USB hardware accessories to the Square Stand, try the following tips:  Make sure the Square Stand is firmly plugged into the accessories hub, and that the hub is plugged into a power adaptor. The power adaptor should then be plugged into a three-pronged outlet.  Ensure that you’re using supported hardware. If you’re attempting to connect an unsupported device, it won’t be recognized by the Square app. Check the USB connections of your hardware.
PAGE 4
o Watch this video to check that your cash drawer and Square Stand are properly connected: Note: If you’re using non-USB hardware, try these troubleshooting tips. Cleaning the Square Stand For minor scuffs and marks, use the cleaning cloth included with your Square Stand. To clean the reader track on Square Stand, you can use card reader cleaning cards or a folded paper towel. Slide the cleaning card or paper towel through the card reader slot to clear any spills or debris.