User's Manual

Section 6B: Warranty and Terms and Conditions 163
911 Or Other Emergency Calls
Public Safety Officials advise that when making 911 or other emergency calls, you
should always be prepared to provide your location information. Unlike traditional
wireline phones, depending on a number of factors (e.g., whether your Device is
GPS enabled, where you are, whether local emergency service providers have
upgraded their equipment, etc.), 911 operators may not know your phone
number, your location or the location of your Device. In certain circumstances, an
emergency call may be routed to a state patrol dispatcher or alternative location
set by local emergency service providers. Enhanced 911 service (“E911”), where
enabled by local emergency authorities, uses GPS technology to provide location
information. Even when available, however, E911 does not always provide
accurate location information. If your Device is indoors or for some other reason
cannot acquire a satellite signal, you may not be located. Some Devices have a
safety feature that prevents use of the keypad after dialing 911 – you should
follow voice prompts when interacting with emergency service providers
employing IVR systems to screen calls.
If Your Device Is Lost or Stolen
Call us immediately if your Device is lost or stolen because you may be responsible
for usage charges before you notify us of the alleged loss or theft. You agree to
cooperate if we choose to investigate the matter (provide facts, sworn statements,
etc.). We may not waive any Early Termination Fees if you choose to terminate
Services as a result of loss or theft of your Device.
Disclaimer of Warranties
WE MAKE NO REPRESENTATIONS OR WARRANTIES, EXPRESS OR IMPLIED,
INCLUDING (TO THE EXTENT ALLOWED BY LAW) ANY IMPLIED WARRANTY OF
MERCHANTABILITY, NON-INFRINGEMENT OR FITNESS FOR A PARTICULAR
PURPOSE CONCERNING YOUR SERVICES (INCLUDING YOUR DEVICE). WE DON’T
PROMISE UNINTERRUPTED OR ERROR-FREE SERVICES AND DON’T AUTHORIZE
ANYONE TO MAKE WARRANTIES ON OUR BEHALF.
You Agree We Are Not Responsible For Certain Problems
You agree that neither we nor our vendors, suppliers or licensors are responsible
for any damages resulting from: (a) anything done or not done by someone else;
(b) providing or failing to provide Services, including, but not limited to,
deficiencies or problems with a Device or network coverage (for example, dropped,
blocked, interrupted calls/messages, etc.); (c) traffic or other accidents, or any