User's Manual
Table Of Contents
- Table of Contents
- Section 1: Basics of Your Card 1
- Section 2: Installing the Card 15
- Section 3: Using the Card on a Windows Computer 41
- Section 4: Using the Card on a Mac 109
- Section 5: Technical Specifications and Regulatory Information 133
- Section 6: Safety Information and Terms & Conditions 147
- Section 7: Glossary and Index 169
- Welcome to Sprint
- Introduction
- Basics of Your Card
- Installing the Card
- Using the Card on a Windows Computer
- Your Card: The Basics (Windows)
- Sprint Connection Manager
- Starting Sprint Connection Manager
- Starting Sprint Connection Manager Automatically
- Sprint Connection Manager Window
- Connection States (Mobile Broadband Window)
- GPS Status (GPS Receiver Window)
- System Tray Connection States
- Determining the Type of Coverage
- Sprint Location Services
- Powering the Card On and Off
- Controlling the Sprint Connection Manager Window
- Launching a Sprint Power Vision or Sprint Vision Connection
- Viewing the Amount of Data Transferred
- Ending a Connection
- Online Help
- Displaying Your Phone Number
- Security
- Accessing Links
- Uninstalling the Sprint Connection Manager Software
- Menu Options (Windows)
- Changing Sprint Connection Manager Settings (Windows)
- Tools (Windows)
- Frequently Asked Questions (Windows)
- Questions about My Account
- Questions about Sprint Connection Manager
- Questions about GPS and Sprint Location Services
- What is LBS?
- What is GPS?
- What is enhanced Local Search?
- How do I get the enhanced Local Search feature?
- Where do I find the enhanced Local Search feature?
- How do I use the enhanced Local Search feature?
- Where can I use GPS?
- What is GPS User Plane?
- What is GPS Control Plane?
- How do I enable/disable GPS?
- Will GPS work when Privacy is set to ON?
- Can I use Sprint Location Services if I have enabled NDIS?
- Do I need a GPS subscription to use GPS?
- Location-Based Services limitations
- What GPS mode options are supported?
- What is GPS Basic?
- What is GPS Premium?
- What is the difference between GPS Basic and GPS Premium?
- What is a GPS application?
- What is NMEA?
- How do I configure a GPS application to use my GPS-capable device?
- When do I need to use NMEA?
- How do I start and stop NMEA?
- How do I configure my NMEA port?
- Other Questions
- Troubleshooting Tips (Windows)
- Your Card: The Basics (Windows)
- Using the Card on a Mac
- Your Card: The Basics (Mac)
- Watcher Lite
- Starting Watcher Lite
- Watcher Lite Window
- Connection States
- Determining the Type of Coverage
- Powering the Card Off
- Launching a Sprint Power Vision or Sprint Vision Connection
- Viewing the Amount of Data Transferred
- Ending a Connection
- Displaying Your Phone Number and ESN
- Security
- Uninstalling the Watcher Lite Software
- Menu Options (Mac)
- Frequently Asked Questions (Mac)
- Troubleshooting Tips (Mac)
- Your Card: The Basics (Mac)
- Technical Specifications and Regulatory Information
- Safety Information and Terms & Conditions
- Safety and Notices
- Warranty and Terms and Conditions
- Warranty
- Subscriber Agreement General Terms and Conditions of Services
- Basic Definitions
- The Subscriber Agreement
- Services Covered By These Ts&Cs & Additional Terms
- Our Policies
- When You Accept The Agreement
- Term Commitments & Early Termination Fees
- When You Don’t Have To Pay An Early Termination Fee
- Our Right To Change The Agreement & Your Related Rights
- Our Right To Suspend Or Terminate Services
- Your Ability To Change Services & When Changes Are Effective
- Your Right To Terminate Services
- Credit Checks & Credit Information
- Account Spending Limits (“ASL”)
- Deposits & Returning Deposits
- Restrictions On Using Services
- Your Device, Number & E-mail Address; Caller ID
- Porting/Transferring Phone Numbers
- Coverage; Where Your Device Will Work
- Roaming
- About Data Services & Content
- Specific Terms & Restrictions On Using Data Services
- Activation & Miscellaneous Charges
- Account & Service Charges; Pro-rating; Unused Minutes
- How We Calculate Your Charges For Billing Purposes
- Your Bill
- Your Payments; Late Fees
- Taxes & Government Fees
- Surcharges
- Disputing Charges - You Must Still Pay Undisputed Charges
- Protecting Our Network & Services
- Your Privacy
- Location Based Services
- 911 Or Other Emergency Calls
- If Your Device Is Lost or Stolen
- Disclaimer of Warranties
- You Agree We Are Not Responsible For Certain Problems
- You Agree Our Liability Is Limited - No Consequential Damages.
- DISPUTE RESOLUTION
- Exceptions To Our Agreement To Arbitrate Disputes
- No Class Actions
- No Trial By Jury
- Indemnification
- Providing Notice To Each Other Under The Agreement
- Other Important Terms
- Glossary and Index
Section 3F: Troubleshooting Tips (Windows) 103
Problems, Causes, and Solutions
When properly installed, the Sprint Mobile Broadband card is a highly reliable
product.
Most problems are caused by one of these issues:
䢇 Network coverage is not available (because of your “Network Mode” settings
[page 80], or because you are outside the network, or because of an account or
network problem).
䢇 The drivers were not properly installed because of a problem with your
computer’s ExpressCard slot, PC Card slot, or with the ExpressCard to PC Card
adapter.
䢇 System resources required by the card are being used by other devices.
Tips when troubleshooting problems with your card and software:
䢇 Ensure your card is inserted, not locked (page 68), and not powered off
(page 52).
䢇 If the data performance of your card is not optimal, ensure Auto Start GPS on
connect (page 84) is not enabled.
䢇 Check the status of the LEDs; to interpret their status, see “LED Operation” on
page 136. If the LEDs are not lit, ensure that Device LED Enabled (page 82) is
selected.
䢇 To determine the connection status, use the icons in the system tray (page 54),
and icons in the Mobile Broadband window (page 46) and GPS Receiver window
(page 48), and messages in the Mobile Broadband window (page 50) and GPS
Receiver window (page 53).
䢇 The alert log might indicate the nature of the problem (page 88).
䢇 Run diagnostic tools supplied with Sprint Connection Manager (page 89).
䢇 Check the Frequently Asked Questions (Windows) (page 93).
䢇 Use the resources listed in “Getting Help” (page 13).
䢇 If Sprint Connection Manager stopped working after you’ve upgraded to a
different version of Windows, see “Sprint Connection Manager Stops Working
After Upgrading Windows” on page 107.
If, after reading this section, you are unable to resolve a problem, please visit
www.spr int. co m
or contact Sprint Customer Service. (See “Getting Help” on
page 13.)