User's Manual

Introducing Sprint Digital Voice
Issue 1.5 Introducing Sprint Digital Voice uu1
Introducing Sprint ® Digital Voice
About Your Voice Mail System
Sprint Digital Voice connects to your phone system and provides you with an
Automated Attendant plus Voice Messaging.
Using the Automated Attendant
The Automated Attendant answers your company’s incoming calls, then plays
a recorded main greeting.
The main greeting typically welcomes the caller, then provides a menu of
dialing options. A typical main greeting is:
Thank you for calling XYZ company. If you know the extension number you
wish to reach, please enter it now. For Sales, press 1. For John, press 2. For
Customer Service, press 3. To reach a person by entering their name, press 4.
If you are calling from a rotary dial phone, please wait on the line for
assistance.
Callers then enter digits on their touch tone phone to direct their own call to
the desired destination. If the caller is using a rotary dial phone, the voice mail
will automatically transfer the caller to a pre-programmed extension. (Default
is lowest extension number in your phone system.)
Note: The main greeting is recorded during system installation. It can be re-
recorded by your System Administrator.
To call the Automated Attendant from outside the company:
Call the main telephone number.
Wait for the recorded main greeting.
Follow the dialing instructions.
To return to the Automated Attendant after transferring from the
Automated Attendant to an extension that is either busy or does not
answer:
If you hear: “To leave a message, press 1. For other options, press 2.” do the
following:
Press 2 to return to the Automated Attendant’s main greeting immediately.
OR
Press 1, leave a message, then press # to return to the Automated Attendant’s
main greeting.