Sprint Mobile Broadband USB Modem by Novatel Wireless Ovation™ U720 www.sprint.com © 2006 Sprint Nextel. All rights reserved. No reproduction in whole or in part without prior written approval. SPRINT, the “Going Forward” logo, and other trademarks are trademarks of Sprint Nextel. Part No: 90024008 Rev. 1.
Table of Contents Welcome to Sprint . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .i Introduction . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . ii Section 1: Sprint Mobile Broadband USB Modem Basics 1 1A. Introducing the Sprint Mobile Broadband USB Modem 3 Your Sprint Mobile Broadband USB Modem . . . . . . . . . . . . . . . . . . .4 CDMA Networks . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .4 Package Contents . . . .
Menu Item Details . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 44 Settings . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 47 2D. Troubleshooting Tips . . . . . . . . . . . . . . . . . . . . . . . . . . . . 59 Problem Causes and Suggestions . . . . . . . . . . . . . . . . . . . . . . . . . . . 60 Reinstalling the Sprint Mobile Broadband USB Modem Driver 62 Resolving Resource Conflicts . . . . . . . . . . . . . . . .
Welcome to Sprint We are committed to bringing you the best wireless technology available, and we built our network right from the start, so no matter where you are on the Nationwide Sprint PCS® Network, all your services will work the same. When it comes to mobile connectivity, the Sprint Mobile Broadband USB Modem offers more freedom than ever before. No wires, no cables, just access to your data when you need it. The power of the Internet and company data is truly at your fingertips.
Introduction This User Guide introduces you to Sprint PCS Service and all the features of your new Sprint Mobile Broadband USB Modem.
Section 1 Sprint Mobile Broadband USB Modem Basics
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Section 1A Introducing the Sprint Mobile Broadband USB Modem In This Section ⽧ Your Sprint Mobile Broadband USB Modem ⽧ CDMA Networks ⽧ Package Contents ⽧ About This Guide This section introduces the basic features and functions of your Sprint Mobile Broadband USB Modem, the materials included with your device, and an overview of the sections in this User Guide.
Your Sprint Mobile Broadband USB Modem Your Sprint Mobile Broadband USB Modem connects to a USB port and functions as a wireless network EVDO device. This device allows you to: 䢇 Access your company network. 䢇 Send and receive email. 䢇 Access the Internet. CDMA Networks The Sprint Mobile Broadband USB Modem operates over a type of wireless network called CDMA (Code Division Multiple Access).
megabits per second (Mbps) (average speed of 300-800 kbps before bandwidth optimization). Tip: More information about CDMA networks is available on the CDMA Development Group Web site, www.cdg.org. USB EVDO Modem A USB modem (EVDO device) is a revolutionary new way to access the Internet, while delivering the most advanced multimedia streaming services and connectivity.
Package Contents Your Sprint Mobile Broadband USB Modem package contains the following components: 䢇 Sprint Mobile Broadband USB Modem by Novatel TM Wireless Ovation U720 䢇 External USB Y-shaped Cable Accessory 䢇 A Guide to Using Your Sprint Mobile Broadband USB Modem SM 䢇 Sprint PCS Connection Manager CD About This Guide This User Guide is designed to provide you with all the information you need to install and use your Sprint Mobile Broadband USB Modem.
Sec tion 1B Getting Started With Your Sprint Mobile Broadband USB Modem In This Section ⽧ Getting Started ⽧ The Sprint Mobile Broadband USB Modem Software ⽧ Activating and Using Sprint PCS Service ⽧ Care and Maintenance This section outlines the basics of getting started with your Sprint Mobile Broadband USB Modem, including installing the Sprint PCS Connection Manager Software and activating your account.
Getting Started Before you can begin using your Sprint Mobile Broadband USB Modem, you must first: 1. Install the Sprint PCS Connection Manager Software, including the Sprint Mobile Broadband USB Modem driver software. 2. Activate your Sprint PCS account (unless the USB modem has been preactivated). 3. Configure the Sprint Mobile Broadband USB Modem to use your account.
improve your experience with image and data optimization in an easy-to-use visual interface. The software must be installed before you insert the Sprint Mobile Broadband USB Modem for the first time. Detailed instructions are provided starting on page 16. Activating and Using Sprint PCS Service Before using your Sprint Mobile Broadband USB Modem, you must first set up your Sprint PCS wireless network account.
Tip: You can use the Lock Code feature to prevent others from using your account should your Sprint Mobile Broadband USB Modem be lost or stolen. See page 56 for instructions on using this feature. Unless your device has been preactivated, the Sprint PCS Connection Manager Software application will automatically detect that no account has been configured when you run it for the first time. The Sprint Activation Wizard will then launch and guide you through the activation and configuration process.
Section 2 Installing the Sprint Mobile Broadband USB Modem
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Section 2A Installing the Sprint Mobile Broadband USB Modem ⽧ Getting Started ⽧ Installing the Sprint PCS Connection Manager Software ⽧ Inserting and Removing the Sprint Mobile Broadband USB Modem ⽧ Activating Your Sprint Mobile Broadband USB Modem This section guides you through the steps necessary to install your Sprint Mobile Broadband USB Modem and make it operational on your computer.
Getting Started Before you can use your Sprint Mobile Broadband USB Modem, you must: 1. Install the Sprint PCS Connection Manager Software, located on the installation CD, onto your computer. Note: Before installing your new software, delete or uninstall any previously existing modem or dialer software from your system. Do not connect the device to your computer until you have installed the Sprint PCS Connection Manager Software onto your PC or until instructed to do so by the installation CD. 2.
System Requirements The Sprint Mobile Broadband USB Modem is supported on the following operating systems: 䢇 Windows® 2000 䢇 Windows® XP To install and run the Sprint Mobile Broadband USB Modem and accompanying Sprint PCS Connection Manager Software, your system requires these minimum resources: CPU Pentium (166 MHz or higher) Interface USB port Communications Ports 2 available; one modem and one serial Optical Drive CD-ROM I/O Resources 1 IRQ, 4096 bytes I/O space Memory 32 MB Disk Space 14 MB
Installing the Sprint PCS Connection Manager Software Follow the instructions below to install the Sprint PCS Connection Manager Software from the installation CD. This process requires you to restart your PC at the end of the installation; therefore, we recommend that you quit all open applications before you begin installation. The Sprint PCS Connection Manager Software automatically determines your PC’s operating system and installs all appropriate software.
Note: You may also be given the option of selecting the TM Bytemobile Optimization Client feature at this time. This option provides increased speeds and enhanced graphics to further improve your experience with image and data optimization in an easy-to-use visual interface. If this option is available you may place a check mark in the check box to add Bytemobile Optimization. 4.
9. Insert the USB connector into your PC’s USB port. (See page 20 for complete instructions on proper insertion and removal.) Note: Sprint PCS Connection Manager will check to ensure you have the latest firmware installed. If there is a new firmware release for the software, the “Firmware Update” pop-up dialog will appear. See “Firmware Updates” in this section, beginning on page 19. 10. Please wait a few moments while Windows automatically installs the necessary drivers for this device.
(if it has not already been activated). See “Activating and Using Sprint PCS Service” on page 23. Note: During this time, the Sprint PCS Connection Manager message area displays “Updating Hardware” and the Go button is disabled. Firmware Updates The first time you attempt to connect your USB modem to your computer, Sprint PCS Connection Manager will check to ensure you have the latest firmware installed.
Note: During this time, the Sprint PCS Connection Manager message area displays “Updating Hardware” and the Go button is disabled. Once the USB modem is provisioned successfully, it will start IOTA (Internet Over-the-Air) Activation to update your user profile from the Sprint PCS network settings. If the USB modem is not provisioned or out of the Sprint coverage area, the Sprint PCS Vision User Interface will display “Sprint PCS Vision: Searching for service...”.
When you connect the device, the following should occur: 䢇 The USB modem is powered as soon as you connect it to the computer’s USB port. 䢇 The LED indicator on the device lights up, blinks and turns solid green. 䢇 The Sprint PCS Connection Manager Software starts (unless the auto-launch feature has been disabled). Note: The Sprint Mobile Broadband USB Modem also contains an antenna that can be used for better coverage; this is an integral part of the device.
Turning Off the Sprint Mobile Broadband USB Modem When the Sprint Mobile Broadband USB Modem is connected to the computer, it has power and is trying to communicate with the network. To turn off the USB modem, Sprint PCS Connection Manager must be closed. Removing the Sprint Mobile Broadband USB Modem 1. Close the Sprint PCS Connection Manager program if it is running. There are three ways to close the program: 䡲 Click the close icon on the interface.
2. Remove the USB connector from your computer’s USB port by gripping the USB modem on both sides and pulling straight out to avoid damaging the modem’s antenna. Activating Your Sprint Mobile Broadband USB Modem The final step to making your USB modem operational is configuring it to use your account. Tip: For an overview of account activation and configuration, see “Activating and Using Sprint PCS Service” on page 9. If you purchased a preactivated USB modem, this step is not necessary.
To activate an account and configure your USB modem: 1. Connect the device to your computer. The Activation Wizard will launch automatically. 2. Click Next to begin the activation process. The wizard will guide you through the process. Note: Sprint PCS Connection Manager checks to ensure you have the latest firmware installed. If there is a new firmware release for the software, the “Firmware Update” pop-up dialog appears. 3.
4. Click Next when you are asked for your device’s ESN (electronic serial number). A third window will appear, which displays your device’s ESN in the top field. 5. Carefully repeat the ESN to the Service Representative. You will be given an activation code. 6. Enter the activation code into the bottom field of the window and click Next to continue to the next window. 7.
26 Section 2A: Installing the Sprint Mobile Broadband USB Modem
Sec tion 2B Sprint PCS Connection Manager Software In This Section ⽧ The Sprint PCS Connection Manager Software ⽧ The Sprint PCS Connection Manager Software Window ⽧ System Tray Icons ⽧ Establishing and Terminating Connections ⽧ Sprint PCS Connection Manager Software Menu Options and Settings This chapter outlines the Sprint PCS Connection Manager Software interface for your notebook PC, including the components of the main window, button usage, system tray icons, and more.
The Sprint PCS Connection Manager Software Sprint PCS Connection Manager Software allows you to manage and monitor the connection between your Sprint Mobile Broadband USB Modem and the CDMA network. Use the software to: 䢇 Determine your signal strength, roaming status, Sprint PCS® connection availability, and other network parameters. 䢇 Initiate data calls. 䢇 View call statistics.
Starting the Sprint PCS Connection Manager Software To launch the Sprint PCS Connection Manager Software: 䊳 Double-click the Sprint Mobile Broadband (Novatel Wireless) desktop icon, located on your desktop. – or – Select Start > Programs > Sprint > Novatel Wireless > Sprint Mobile Broadband (Novatel Wireless). Depending on your settings in the Options window, the software starts automatically anytime you connect the Sprint Mobile Broadband USB Modem.
The Sprint PCS Connection Manager Software Window The Sprint PCS Connection Manager Software features its own Custom Main Interface (CMI) window.
About the Interface The following application functions are available within the main window of the Sprint PCS Connection Manager Software: 䢇 Close: Closes the interface and exits the software. 䢇 Go: Initiates a connection. 䢇 Stop: Ends or cancels a connection. 䢇 Minimize: Minimizes the interface to System Tray Mode. 䢇 Menu: Provides access to tools and options settings. 䢇 Message Area: Displays “Insert your device...,” “Ready,” “Disconnect,” “Connect,” “Authenticating,” “Connecting,” or “Connected” states.
The Menu Button Clicking the Menu button, located in the upper-left corner of the interface, provides access to the Sprint PCS Connection Manager Software menu. Some menu options will remain inactive or unavailable if a connection has not been established. Once a connection is made, the options will become active. The Links menu option and the Settings menu option both contain submenus.
The Minimize and Close Buttons The Minimize button closes the window but leaves the program running. When the program is minimized, its icon in the system tray can be used to determine the device status. (See “System Tray Icons” on page 38.) Once minimized, you can redisplay the program by double-clicking the desktop shortcut or launching the device software from the Start menu. (See page 39 in this section.) You can also click the icon in the system tray.
Connection Status The Sprint PCS Connection Manager Software interface provides information about your current connection status. Other messages may appear as a result of customized options. Insert your Device... If the Sprint PCS Connection Manager Software fails to detect a device, the message “Insert your Device...” is displayed. In this state, the GO button is unavailable to indicate it cannot be engaged. The signal strength and image compression icons also are not visible.
Connecting In this state, the Sprint PCS Connection Manager is attempting to make a connection. During this action, the display will progress from “Connecting” to “Authenticating,” to “Authenticated.” The signal strength icon is visible and the GO button changes to Stop. If you attempt to establish a Sprint PCS Vision connection that requires a password, a dialog box appears. Enter the relevant information and click OK to continue the connection process. To cancel the connection, click Stop.
Indicator Area The indicator area displays icons that help you keep track of your signal strength and roaming status, notify you when you receive messages, and indicate whether certain options or features are enabled. The following table lists the indicator area icons and explains the significance of each icon. Indicator Area Icons Icon Meaning The Signal Strength indicator uses bars to show the strength of the radio signal.
The GO Button The GO button is used to establish and cancel a connection. The text on the button changes during different connection stages. 䢇 GO – Ready to establish a connection. Click the button to start a connection. 䢇 Stop – Once a connection is established, the Go button changes to read Stop. A connection is being established or is already established. Click the button to cancel or disconnect.
System Tray Icons The Sprint PCS Connection Manager Software displays an icon in the system tray (in the lower-right portion of the display screen on your computer). The system tray icon indicates your connection status. Icon Meaning Connecting - Sprint Mobile Broadband USB Modem ready for connection or currently making a connection. Connected - Connection established to Nationwide Sprint PCS Network and data transfer in process. Dormant - Connection established but no data transfer taking place.
Establishing and Terminating Connections The Sprint PCS Connection Manager Software interface can be used to establish and terminate connections with the Sprint Mobile Broadband USB Modem by simply clicking the GO or Stop buttons. Sprint PCS Connection Manager Software Menu Options and Settings Click the Menu button, located at the upper left of the interface (see page 29), to launch the Sprint PCS Connection Manager menu. Menu options are described in Section 2C, Menu Options beginning on page 42.
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Section 2C Menu Options In This Section ⽧ Overview of Menu Items ⽧ Menu Item Details ⽧ Settings The Sprint PCS Connection Manager’s primary menu options allow you to manage your device’s connections and settings. This chapter provides an overview and brief description of each of the options available under the Menu drop-down list.
Overview of Menu Items To display the Sprint PCS Connection Manager’s primary menu, click the Menu button at the top left corner of the interface. The table on the following page outlines various menu items and provides a brief description of the items and links to more detailed information.
Menu Items Menu Item Description For more information, see: Alert Log View information on device errors or failures by date/time, alert, connection name, and type. Page 44 Connection History View information on data connections by date/time, type, and duration. Page 44 Device Info & Diagnostics View detailed information about the Sprint Mobile Broadband USB Modem, software, and connections.
Menu Item Details Alert Log The Alert Log provides a record of all alerts that have been generated while establishing and maintaining your connections and settings. You can use the Alert Log to help isolate and resolve connection issues. To display the Alert Log: 䊳 Select Menu > Alert Log. To clear the Alert Log: 1. From the Alert Log window, click Clear. 2. You will see a prompt: “Clear all entries from the Alert Log?” Click Yes to delete all records. Click No to cancel.
䢇 The duration of the connection. Deleting Records To delete all records in the Connection History: 1. From the Connection History window, click Clear. 2. You will see a prompt: “Cear all entries from the Connection History?” Click Yes to delete all records. Click No to cancel. Device Info & Diagnostics The Device Info & Diagnostics window displays detailed information about your Sprint Mobile Broadband USB Modem, Sprint PCS Connection Manager Software, signal strength, port configuration, and more.
Information obtained from the System Information sections can be used to create a report, which can be saved and then sent via email to a Sprint PCS Customer Service Representative to help them in troubleshooting your notebook. Software Updates From time to time, Sprint may release updates for your Sprint PCS Connection Manager Software. These updates may add new features or improve the network performance.
Help This menu item provides direct access to Sprint PCS Connection Manager’s online help file. You can also access the help file from any window within Sprint PCS Connection Manager by pressing the ‘F1’ key on your keyboard. To access Help, select Menu > Help. About Sprint PCS Connection Manager The About Sprint PCS Connection Manager menu option allows you to display the Sprint PCS Connection Manager Software opening splash screen, which appears when you launch the Sprint PCS Connection Manager Software.
Note: If you did not install the Bytemobile Optimization Client, the Optimization option will not be available. Once you install the Bytemobile Optimization Client this option will become available. General To display the General settings options, select Menu > Settings > General.
Optimization Bandwidth Optimization enhances the connection to your company’s enterprise network; it is a combination of data compression, TCP/IP optimization, and caching. This can result in a two to five times improvement in your perceived system speed, depending on your applications. To display the Optimization settings menu, select Menu > Settings > Optimization.
Protocol Compression Select the Protocol Compression check boxes to enable compression for the following types for data: 䢇 䢇 䢇 䢇 䢇 䢇 Tip: 䊳 SSL - Secure Socket Layer FTP - File Transfer Protocol SMTP - Simple Mail Transfer Protocol, a communications protocol used on the Internet to route email HTTP - Hypertext Transfer Protocol POPv3 - Post Office Protocol standard in common use on TCP/ IP networks IMAP - Acronym for Internet Message Access Protocol, a method for an email program to gain access to emai
Sprint PCS Settings To customize your Sprint PCS Vision - Novatel Wireless settings or Sprint PCS Data Link settings, select Menu > Settings > Sprint PCS (connection name), and then select from the following menu options: 䢇 Always Show Welcome Screen – Select this check box if you would like to have a welcome screen appear upon a successful connection to the Sprint Power Vision network.
2. Access Menu > Settings > Sprint PCS Vision - Novatel Wireless. Note: The first time you enable the Network Adapter (NDIS) mode, Windows will automatically install the network drivers for the Sprint Mobile Broadband USB Modem - Novatel Wireless EV-DO Network Adapter. Once Windows detects the new hardware, a “Found New Hardware” pop-up message will appear in your system tray followed by the “Ready to Use” message.
Note: 䢇 Sprint PCS Connection Manager will always try to connect to a Sprint CDMA 1xEV-DO network first before attempting to connect to a 1xRTT network. 1xEV-DO networks always have priority! If a 1xEV-DO network is unavailable then Sprint PCS Connection Manager will search for a available 1xRTT network. 1xRTT Only: Select the 1xRTT Only option if you would like to have Sprint PCS Connection Manager connect to only 1xRTT networks.
The Roaming section gives you the following options to choose from: 䢇 Sprint: Select the Sprint option to direct the Sprint Mobile Broadband USB Modem not to roam. If this option is selected, you will not be able to roam off the Sprint PCS network. This is the default setting. 䢇 Automatic: Select Automatic to direct the Sprint Mobile Broadband USB Modem to automatically search for any accessible network in the local area if you travel outside the Sprint PCS Service Area.
Enabling and Disabling Roam Guard Check the Roam Guard box if you want Sprint PCS Connection Manager to notify you each time you make a connection and roam outside the Sprint PCS network. 䊳 Each time you roam, the following message will appear: “Outgoing or Incoming Roaming Data detected, roaming rates may apply.” Press Roam to continue, or Cancel to close the data session. 䊳 Tip: If you do not wish to see this message when you are roaming deselect “Roam Guard” by unchecking it.
Applying your Roaming Preference 1. Click OK or Apply on the Settings dialog box to reset your device. When you apply your roaming preference the following dialog will appear: “Roaming setting was changed successfully. Please wait while modem is reset for the changes to take effect.” 2. Click OK to close the dialog box. 3. Wait for the device to reset. This may take a moment. When the device is reset the Go button will be visible and the Connection Manager User Interface will display: “Disconnected.
The default lock code is the last four digits of your Sprint Mobile Broadband USB Modem phone number. (See the “Tip” on page 58.) To enable the lock feature: 1. Click the Locked/Unlocked Icon located in the Detail Drawer of the Sprint PCS Connection Manager interface. 2. The Enter User Lock Code window appears. 3. Enter your lock code and click OK.
Tip: Your default lock code is the last four digits of your USB modem’s phone number. If you can’t recall your USB modem’s phone number, go to Menu > Device Info and Diagnostics or call Sprint Customer Service at 1-888-211-4PCS (4727). To change your lock code: 1. Select Menu > Settings > Sprint PCS Vision - Novatel Wireless . 2. Click the Change User Lock button. The Change User Lock Code window appears.
Sec tion 2D Troubleshooting Tips In This Section ⽧ Problem Causes and Suggestions ⽧ Reinstalling the Sprint Mobile Broadband USB Modem Driver ⽧ Resolving Resource Conflicts ⽧ Additional Troubleshooting Tools This section provides assistance in diagnosing and solving many common problems you may experience while using your Sprint Mobile Broadband USB Modem and Sprint PCS Connection Manager Software with your PC.
Problem Causes and Suggestions When properly installed, the Sprint Mobile Broadband USB Modem is a highly reliable product. Most problems are caused by one of these issues: 䢇 The wrong driver has been installed. 䢇 System resources required by the USB modem are being used by other devices. 䢇 Network coverage is not available (either because you are outside the Nationwide Sprint PCS Network or because of an account or network problem). This section describes how to diagnose and solve these and other problems.
Error: Splash Screen is Frozen The splash screen of the Sprint PCS Connection Manager Software is frozen. Possible Causes Suggestions You may have a resource conflict. Restart your PC. If you are unable to resolve this problem by restarting your PC, see “Resolving Resource Conflicts” on page 67. Error: Not in Service The Sprint PCS Connection Manager Software interface displays the message, “Not in Service.
Error: Connection Gets Dropped (Windows® 2000 and XP) When attempting a data connection with Sprint PCS Connection Manager Software, the connection gets dropped as soon as it is established. (The status goes from “Connecting” and “Connected” back to “Click ‘GO’ to Connect.”) Possible Causes Suggestions The connection properties are not optimal. 1. Click Start > Connect To > Sprint PCS Vision Novatel Wireless (or Sprint PCS Data Link) from the Windows start menu. 2.
Windows® 2000 To verify that the correct driver is installed: 1. Locate the existing driver. 2. Update the driver. To locate the driver: 1. Close all Windows programs and open the Control Panel by selecting Start > Settings > Control Panel. 2. 3. 4. 5. Double-click the System icon. Click the Hardware tab. Click the Device Manager tab. Locate the Sprint Mobile Broadband USB Modem entries by using the “+” signs to expand the listings.
Updating the Driver 1. If the installation CD is not already in your CD-ROM drive, insert it. If the CD start-up menu appears, use the exit option in the lower-left corner of the screen to exit the menu. 2. 3. 4. 5. Right-click Novatel Wireless Expedite EV-DO Modem. Click the Properties button. Click the Driver tab. Click the Update Driver… button to launch the Update Device Driver Wizard. 6. Click Next. 7.
To uninstall the existing driver: 1. 2. 3. 4. Open the Control Panel by selecting Start > Control Panel. If “Pick a Category” is displayed, select Switch to Classic View. Double-click the System icon. Click the Hardware tab. 5. Click the Device Manager button. 6. Locate the Sprint Mobile Broadband USB Modem entries by using the “+” signs to expand the listings. (For example, to see all the installed modems, click the “+” sign to the left of Modems.
The Sprint Mobile Broadband USB Modem listings should be removed. Installing the Windows XP Sprint Mobile Broadband USB Modem Driver 1. If the installation CD is not already in your CD-ROM drive, insert it. If the CD start-up menu appears, use the exit option in the lower-left corner of the screen to exit the menu. 2. Remove and replace the Sprint Mobile Broadband USB Modem to launch the Found New Hardware Wizard. 3.
Resolving Resource Conflicts Note: You must have your Sprint Mobile Broadband USB Modem installation CD to complete this procedure. The Sprint Mobile Broadband USB Modem requires these system resources: 䢇 1 IRQ. 䢇 4096 bytes of I/O space. 䢇 2 available communications ports (one modem, one serial). If these resources are not available to the USB modem, you have a resource conflict. If another PC device is installed, you may be able to free the necessary resources simply by ejecting the other device.
5. Locate the device that you want to disable: 䡲 䡲 䡲 If you want to disable an internal modem, expand the Modem tree by clicking the “+” sign to its left. If you want to disable an infrared device, expand the Infrared Devices tree by clicking the “+” sign to its left. If you want to disable a network card, expand the Network Adapters tree by clicking the “+” sign to its left. 6. Right-click the device you want to disable, choose Disable from the pop-up menu that appears, and click OK.
䡲 If you want to disable a network card, expand the Network Adapters tree by clicking the “+” sign to its left. 6. Right click the device you want to disable, choose Disable from the pop-up menu that appears and click OK. Additional Troubleshooting Tools Connection History Connection History provides you with a detailed record of the connections established using your Sprint Mobile Broadband USB Modem.
2. In the file name box type a name for the CSV log file and click Save. The file name is called “Connection Log.txt” by default, however, you can name the file any descriptive name you like. Alert Log The Alert Log provides a record of all alerts that have been received while establishing and maintaining your connections. You can use the Alert Log to help isolate and resolve connection issues. Accessing the Alert Log 䊳 Select Menu > Alert Log from the Sprint PCS Connection Manager Software interface.
Accessing Diagnostics 䊳 Select Menu > Device Info & Diagnostics from the Sprint PCS Connection Manager Software interface. About Device Info & Diagnostics The Device Info & Diagnostics dialog box allows you to select a number of ways to troubleshoot or obtain more information about your Sprint Mobile Broadband USB Modem. The tests automatically run when the window opens. To view your system parameters, including installed files: 䊳 Click the System Information button.
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Section 3 Sprint Power VisionSM
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Section 3A Sprint Power Vision In This Section ⽧ Web ⽧ Sprint Power Vision FAQs Sprint Power Vision brings you clarity you can see and hear, with enhanced, always-on advanced multimedia services like email and Web browsing that are easy to learn and simple to use. This rich, colorful graphic experience is a revolutionary way to look at wireless communications.
Web Accessing the Web To access the Web: 1. Start Sprint PCS Connection Manager by double-clicking the icon on your desktop. 2. Click GO to launch your Sprint Power Vision connection. 3. Once your Sprint Power Vision connection is established, you may start your browser application (for example, Internet Explorer or Netscape Navigator). Your User Name When you buy a Sprint Mobile Broadband USB Modem and sign up for service, you're automatically assigned a user name.
Sprint Power Vision FAQs How will I know when my USB modem is ready for Sprint Power Vision service? Your user name (for example, bsmith001@sprint.com) will be displayed on the Sprint PCS Connection Manager display screen. How do I sign in for the first time? You are automatically signed in to Sprint Power Vision services when you launch Sprint PCS Connection Manager.
How can I optimize my settings to achieve faster speeds and send and receive less data while dialing into my company network? For optimized results, work in “Offline” mode and synchronize periodically to send and receive company email. Also, save attachments or drag them into desktop folders before opening them (rather than double-clicking them in the email). For more detailed information, see the Microsoft white paper at http://www.microsoft.com/office/outlook/evaluation/perform.doc.
Section 4 Technical Specifications and Regulatory Information
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Section 4A Technical Specifications In This Section ⽧ Environmental Specifications ⽧ Mechanical Specifications ⽧ Software Specifications ⽧ Transmitter Specifications ⽧ Receiver Specifications ⽧ Hardware Specifications ⽧ Miscellaneous This section outlines the environmental and technical specifications for your new Sprint Mobile Broadband USB Modem.
Environmental Specifications Operating temperature 0° C to +55° C (32°F to 131° F) Storage temperature -20° C to +65° C (-4° F to 149° F) Humidity 5% to 90% over operating temperature Vibration Stability 5 Hz to 500 Hz, 0.
Software Specifications CDMA specification EVDO Rev A Data service Support SMS (IS-637) Currently not supported IOTA Support OTAPA (IS-683A) Support PRL (preferred roaming list) Support Authentication Support NAM 1 Mobile IP Support WNP (wireless number portability) Support Transmitter Specifications Type of multiplexing EVDO and 1xRTT Normal output power 7-10 dBm TX Max power 23 dBm Frequency range 1850 MHz to 1919 MHz Frequency stability Compliant with CDG1 Bandwidth 1.
Receiver Specifications Type of receiving EVDO and 1xRTT Frequency range 1930 MHZ to 1990 MHz Bandwidth 1.25 MHz Occupied bandwidth 1.25 MHz Modulation method O-QPSK/HPSK Receiver sensitivity -104 dBm Inter-modulation spurious response attenuation Complies with CDG stage 1 Common RF impedance 50 ohms Hardware Specifications Interface type USB Port Common air interface 1xEVDO Channel spacing 50 kHz Chip set QUALCOMMTM MSM6800 Transmitting (max. data rate) Forward link: 3.
Miscellaneous Certification & Approval Section 4A: Technical Specifications FCC (parts 2, 22, & 24, SAR), UL, CDG, etc.
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Sec tion 4B Regulatory Information In This Section ⽧ WARNING (EMI) – United States FCC Information ⽧ WARNING (EMI) – Canada This section outlines important regulatory notices concerning your new Sprint Mobile Broadband USB Modem.
Regulatory Notices This device is compliant with Parts 2, 22, and 24 of the FCC Rules. Operation of this device is subject to the following two conditions: 1. This device may not cause harmful interference, and 2. This device must accept any interference received, including interference that may cause undesirable operations. In order to comply with FCC RF Exposure requirements, this device must be installed so that a minimum separation distance of 1.5cm (0.
equipment off and on, the user is encouraged to try to correct the interference by one or more of the following measures: 䢇 Reorient or relocate the notebook PC. 䢇 Increase the separation between the equipment and receiver. 䢇 Connect the equipment into an outlet on a circuit different from that to which the receiver is connected. 䢇 Consult the dealer or an experienced radio/TV technician for help.
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Section 5 Safety and Terms & Conditions
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Section 5A Safety and Notices In This Section ⽧ Important Notice ⽧ Safety and Hazards This section outlines important liability and safety guidelines concerning your new Sprint Mobile Broadband USB Modem.
Important Notice Because of the nature of wireless communications, transmission and reception of data can never be guaranteed. Data may be delayed, corrupted (i.e., have errors), or be totally lost.
Safety and Hazards Do not operate the Sprint Mobile Broadband USB Modem in areas where blasting is in progress, where explosive atmospheres may be present, near medical equipment, life support equipment, or any equipment which may be susceptible to any form of radio interference. In such areas, the Sprint Mobile Broadband USB Modem MUST BE POWERED OFF. It can transmit signals that could interfere with this equipment.
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Sec tion 5B Terms and Conditions In This Section ⽧ Terms and Conditions of Services This section contains the terms and conditions of service for your new Sprint Mobile Broadband USB Modem.
Terms and Conditions of Services Terms and Conditions of Services (Effective September 1, 2005) Thanks for choosing Sprint. These terms and conditions are part of your agreement with Sprint for PCS (CDMA) Services. Separate terms apply for any iDEN products or services. Please note these terms may not be the most current version. You can get a current version of the terms on our Web site at www.sprint.com or by requesting a copy from us at 1-888-2114PCS.
publish them. If you use our Services or make any payment to us on or after the effective date of the changes, you accept the changes. If we change a material term of the Agreement and that change has a material adverse effect on you, you may terminate the Agreement without an Early Termination Fee by calling 1-888567-5528 within 30 days after the changes go into effect.
our Services through any wireless device on your account including, but not limited to, use by children or minors. We strongly recommend that you closely monitor any such usage Changing Services. Changes to Services will generally be effective at the start of your next full invoicing cycle. In certain instances, the changes may take place sooner, in which case your invoice will reflect pro-rated charges. Certain changes may be conditioned upon payment of an Early Termination Fee or certain other charges.
transfer your number from another carrier to us, or from us to another carrier. We do not guarantee that transfers to or from us will be successful. If you transfer your number away from us, the terms of this Agreement (e.g., Early Termination Fee, etc.) still apply. If a transfer to Sprint is not successful, you will be responsible for any discounts provided to you with the purchase of your device. See our printed in-store materials or visit www.sprint.
phone guide for how to adjust phone settings. Certain features and services may not be available in roaming coverage areas (including PCS Vision, voicemail, call waiting, call forwarding, etc.). Charges. Carefully review the terms of your Services. You will be assessed charges based on the terms of your Services including, without limitation, monthly recurring charges and charges based on actual usage (e.g., charges for long distance, roaming, call forwarding, directory assistance, etc.).
This includes, but is not limited to, the amount of data associated with the particular information/item (e.g. game, ringer, email, etc.), additional data used in accessing, transporting and routing this information/item on our network, data from partial or interrupted downloads, re-sent data, and data associated with unsuccessful attempts to reach websites or use applications. Based on these and a number of other factors (e.g., the specific application, network performance, etc.
immediate suspension of your account. If you agree to any auto-payment option through banking or credit account, we may initiate payment from the account for all amounts we invoice you without additional authorization or notice. Based on your credit or payment history, we may require certain forms of guaranteed payment as a condition of maintaining Services. If we invoice you for amounts on behalf of a thirdparty, payments received are first applied to amounts due to us.
and payment history. The rate of interest, if any, on the deposit is subject to change. We may mix deposits with our other funds. If your account is terminated for any reason, we may without notice apply your deposit to any outstanding charges. We may send any remaining deposit amounts to your last known address within 75 days after account termination. If the funds are returned to us, you may claim these funds for one year from the date of return.
store materials or visit www.sprint.com for additional important information on this option. Wireless Web. Wireless Web Services may be available depending on your device and Service plan/option. This is not a Vision service. Usage is calculated on minutes used and generally deducts from your Service plan minutes. See our printed in-store materials or visit www.sprint.com for additional important information on this option. Lost or Stolen Equipment.
with all devices. If you have a TTY-capable device, it may not function effectively, or at all, when attempting 911 calls and should not be relied on for such calls. Disclaimer of Warranties. WE MAKE NO REPRESENTATIONS OF WARRANTIES, EXPRESS OR IMPLIED, INCLUDING (TO THE EXTENT ALLOWED BY LAW) ANY IMPLIED WARRANTY OF MERCHANTABILITY OR FITNESS FOR A PARTICULAR PURPOSE CONCERNING YOUR SERVICES OR WIRELESS DEVICE.
PROVIDING OR FAILING TO PROVIDE SERVICES, PHONES OR OTHER EQUIPMENT USED IN CONNECTION WITH THE SERVICES, INCLUDING, WITHOUT LIMITATION, LOST PROFITS, LOSS OF BUSINESS, OR COST OF REPLACEMENT PRODUCTS AND SERVICES. THIS SECTION SURVIVES TERMINATION OF THIS AGREEMENT. MANDATORY ARBITRATION OF DISPUTES.
A single arbitrator engaged in the practice of law will conduct the arbitration. The arbitration will be filed with and the arbitrator will be selected according to the rules of either JAMS or the National Arbitration Forum (“NAF”), or, alternatively, as we may mutually agree. We agree to act in good faith in selecting an arbitrator.
enforce any requirement under this Agreement in any one instance, that does not waive our right to later enforce that requirement. If any part of this Agreement is held invalid or unenforceable, the rest of this Agreement remains in full force and effect. Section headings are for descriptive, noninterpretive purposes only. You may not assign this Agreement to any other person or entity without our prior written approval.
Index Numerics 1xEV-DO network 4 A Alert Log 44, 70 B Bandwidth Optimization 49 C CDMA Networks 4 Close Button 33 Connection History 44, 69 Connection Preferences 52 Connection Status 34 D Detail Drawer 30 Device Info & Diagnostics 45 Disable a Device 67 Driver Installation 16 E Environmental Specifications 82 F Firmware Updates 19 G GO Button 37 H Hardware Specifications 84 I Indicator Area 30 Index L Links 46 Lock Code 56 M Mechanical Specifications 82 Menu Button 30 Message Area 30 Minimize Button 33 M
Installing the Software 16 Settings Menu 47 Starting 29 Window 30 System Requirement 15 T Transmitter Specifications 83 U Uninstalling Existing Driver 65 Updating the Driver 64 W Web Accessing 76 112 Index
