User's Manual Part 1

Tech-X Flex
®
(NG2) Tech-X Flex User Guide - Firmware v06.50
2-61
Intro
Overview
Wi-Fi
Ethernet
System
IP/Video
MoCA
RF
Specs
2.8.4 FTP connection troubleshooting
Following an FTP attempt, the unit will report whether the action was successful. If the attempt fails,
ensure that:
• You are using an approved FTP server and that it is configured correctly.
• You have specified the FTP input parameters exactly right. A single character mistake in any of them
will cause a connection failure.
• The FTP server computer and the unit have IP-level connectivity. Either device should be able to ping
the other.
• The traffic between the unit and the FTP server is not blocked by a firewall. In particular, if the FTP
server is on a Windows computer, it is not uncommon for the default settings of an active Windows
Firewall to prevent the transfer. When a firewall blocks FTP activity, the server administration
interface will show zero activity while the unit is attempting the transfer, because there is ultimately no
connection between the two entities.
Firewall configuration is beyond the scope of this document. For more information, see the Windows
Firewall documentation, the FTP server documentation, and/or contact an IT administrator.
2.9 Technical support
If you need product assistance or want to report problems with the product or the documentation, please
contact us.
E-mail: [e-mail]
Phone:
North America 1-800-SPIRENT
China [phone]
China mainland only [phone]
France [phone]
UK (EMEA TAC) [phone]
Preliminary issue - Limited distribution only!