User's Manual
20
Appendix I: Troubleshooting
Pop Up Message Possible Solution
Connection with your Stimulator was lost.
Please reconnect.
• Move your Programmer over your Stimulator
to establish connection and reconnect to the
device.
• If you still have difculty connecting, bring
your Programmer closer to your Stimulator
and continue to move the magnet over your
Stimulator.
• Move to another location, as there may be
interference in your current location.
Unable to connect to your Stimulator.
Please contact your physician during
normal business hours.
• Hit “OK” and try to reconnect to your
Stimulator.
• Move your Programmer over your Stimulator
to establish connection and reconnect to the
device.
• If you still have difculty connecting, bring
your Programmer closer to your Stimulator
and continue to move the magnet over your
Stimulator.
• Move to another location as there may be
interference in your current location.
• Contact your doctor during normal business
hours if the problem does not go away.
Unable to connect to your Stimulator.
Please try again.
• Move your Programmer over your Stimulator
to establish connection and reconnect to the
device.
• If you still have difculty connecting, bring
your Programmer closer to your Stimulator
and continue to move the magnet over your
Stimulator.
• Move to another location, as there may be
interference in your current location.
Your Stimulator battery is low. It will need
to be replaced soon. Please contact your
physician during normal business hours.
• Contact your doctor during normal business
hours to set up an appointment. Your battery
has reached the Elective Replacement
Interval (ERI).