User's Manual

Table Of Contents

Issue Potential Solutions

Understimulation or no stimulation

 Verify the patient has checked the connections of the connector cable to the

TNS. They may have come loose and are no longer connected. The patient

should connect to the stimulator and turn the stimulation levels down on

each lead before reconnecting the cable.

 The standby button may have been pressed. Connect to the stimulator and

re-enable each lead to turn stimulation on.

 The patient may have activated a new Group. The patient should reconnect

to the stimulator and adjust the Group or stimulation levels on each lead

appropriately.

 The magnet may have been held in place too long over the switch and

turned off stimulation. The patient should reconnect to the device and turn

each lead back on individually.

 If the leads cannot be re-enabled, call your physician during normal busi-

ness hours.

Overstimulation

 Postural changes can affect stimulation. Before laying down or stand-

ing up, the patient may need to adjust the stimulation levels.

 Stimulation levels can change due to interference from anti-theft de-

vices, high power lines and large magnetized speakers. If this occurs,

the patient should be instructed to use the Patient Programmer to adjust

their stimulation setting.

AppendixI:TroubleshootingcontinuedAppendixI:Troubleshooting

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Issue Potential Solutions

Unable to connect to the TNS using the

programmer.

 Verify that the back side of the programmer and the magnet label

was put over the “label” side of the TNS. This is the side without

the belt clip. Hit “Connect” again. It should not take more the 30

seconds to connect.

 The programmer may be too far away from the TNS, so bring the

programmer closer to the TNS and wait for connection. You may

have to activate the switch in the TNS using the magnet.

 Verify that the patient has put the magnet of the programmer over

the correct side of the TNS. The patient may need to use the

stand alone magnet to activate the TNS instead.

 Move to another location as there may be interference in your

current location and reconnect.

 The programmer battery may be low. Charge the programmer

and then attempt to reconnect.

 The battery of the TNS may need to be replaced. Call your

physician during normal business hours.