User's Manual

Issue Potential Solutions

Understimulation or no stimulation

• Verify the patient has checked the connections of the connector cable to the TNS.

They may have come loose and are no longer connected. The patient should

connect to the stimulator and turn the stimulation levels down on each lead before

reconnecting the cable.

• The standby button may have been pressed. Connect to the stimulator and re-

enable each lead to turn stimulation on.

• The patient may have activated a new Group. The patient should reconnect to the

stimulator and adjust the Group or stimulation levels on each lead appropriately.

• The magnet may have been held in place too long over the switch and turned off

stimulation. The patient should reconnect to the device and turn each lead back on

individually.

• If the leads cannot be re-enabled, call your physician during normal business hours.

Overstimulation

• Postural changes can affect stimulation. Before laying down or standing up, the

patient may need to adjust the stimulation levels.

• Stimulation levels can change due to interference from anti-theft devices, high

power lines and large magnetized speakers. If this occurs, the patient should be

instructed to use the Patient Programmer to adjust their stimulation setting.

AppendixI:Troubleshooting‐continuedAppendixI:Troubleshooting

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Issue Potential Solutions

Unable to connect to the TNS using the

programmer.

• Verify that the back side of the programmer and the magnet label was

put over the “label” side of the TNS. This is the side without the belt clip.

Hit “Connect” again. It should not take more the 30 seconds to connect.

• The programmer may be too far away from the TNS, so bring the pro-

grammer closer to the TNS and wait for connection. You may have to

activate the switch in the TNS using the magnet.

• Verify that the patient has put the magnet of the programmer over the

correct side of the TNS. The patient may need to use the stand alone

magnet to activate the TNS instead.

• Move to another location as there may be interference in your current

location and reconnect.

• The programmer battery may be low. Charge the programmer and then

attempt to reconnect.

• The battery of the TNS may need to be replaced. Call your physician

during normal business hours.