User's Guide

118 July 2019
Troubleshooting PLT-02931, Rev. A.1
No Mag Module A print job with magnetic encoding
was sent with no magnetic encoder
installed in the printer.
Ensure that encoding data is not
being sent with the print job and
reprint the card.
Mag Verify Error The printer is unable to verify
encoded data.
Check the cards and click Cancel
Print on the printer display.
No Ecard Encoder No smart prox card encoder is
installed in the printer.
To c a n c e l , cl ic k Cancel Print on the
printer display.
Headlift Error The headlift sensor is not detecting
movement from the headlift cam. This
can occur for the printhead, transfer
roller, or card flattener.
Reboot the printer by cycling the
power.
To cancel, press Cancel Print on the
printer display.
Waiting For Data
Job Data Error
Entire print job is unable to be sent to
the printer
Verify physical connection to the
printer. To cancel, press Cancel Print
on the printer display.
Heater Error The transfer roller or card flattener
can not achieve correct temperature.
To cancel, press Cancel Print on the
printer display. Reboot the printer by
cycling the power.
Printer Error Message Cause Solution