User's Guide

116 July 2019
Troubleshooting PLT-02931, Rev. A.1
Flipper Jam The flipper table has jammed while
either aligning itself or flipping a card.
Open the printer flipper module cover.
Clear any cards in the flipper module
by pressing Forward and/or Back on
the printer display.
Ensure that the flipper table can
rotate freely. Close the printer flipper
module cover.
Press Resume on the printer display
to continue printing.
To cancel the print, press Cancel on
the printer display or click Cancel
Print from the HID Printer Status
Monitor.
No Flip Module The printer does not have flipping
capabilities.
Verify the printer has flipper
capabilities by way of the printer
display menu.
If flipper capabilities are present,
ensure that the Print Both Sides
option in the driver is set correctly.
Press Resume on the printer display
to continue printing.
To cancel the print, press Cancel on
the printer display or click Cancel
Print from the HID Printer Status
Monitor.
Wrong Ribbon
Wrong Film
An incorrect ribbon or film is installed,
or a driver setting is incorrect.
Check that the ribbon or film is
correct for the printer and job. Press
Resume on the printer display to
continue printing.
To cancel the print, press Cancel on
the printer display or click Cancel
Print from the HID Printer Status
Monitor.
No Ribbon
No Film
No print ribbon or film is installed in
the printer.
OR
Ribbon or film tag information
corrupt.
Install the correct ribbon or film and
press Resume on the printer display.
Ribbon Out
Film Out
The print ribbon or film installed in the
printer is empty.
Install a new ribbon or film and press
Resume on the printer display.
Calibrate Ribbon The ribbon sensor is not calibrated. Cancel the job, open the cover,
remove the ribbon, close the cover,
run the ribbon calibration routine.
Calibrate Film The film sensor is not calibrated. Cancel the job, run the film calibration
routine.
Calibrate Failed The ribbon or film sensor failed
calibration.
Verify the ribbon is removed, the film
is installed, and print cover is closed.
Run calibration again.
Printer Error Message Cause Solution