User's Guide

July 2019 115
PLT-02931, Rev. A.1 Troubleshooting
6.1.3 Troubleshooting the printer error message table
Printer Error Message Cause Solution
See Manual
Fail To Initialize
A general printer error has occurred. Press Cancel on the printer or click
Cancel Print from the HID Printer
Status Monitor.
Card Not Found The printer is unable to find the card. Check the printer for the card or other
obstruction. Remove the obstruction.
To cancel the print, press Cancel on
the printer display or click Cancel
Print from the HID Printer Status
Monitor.
Unable to Feed The printer is unable to feed a card
from the card cartridge.
Ensure that cards are available and
loaded correctly, press Resume on the
printer display to continue printing.
To cancel the print, press Cancel on
the printer display or click Cancel
Print from the HID Printer Status
Monitor.
Card Jam
Card Jam: Smart Card
Multiple Feed
Check Film/Card
A card has become jammed in the
printer.
Open the printer front cover and
remove the print ribbon and film
cartridges.
Clear any cards in the printer by
pressing the Forward and/or Back
buttons on the printer display.
Re-insert the ribbon and close the
printer front cover.
Press Resume on the printer display
to continue printing.
To cancel the print, press Cancel on
the printer display or click Cancel
Print from the HID Printer Status
Monitor.
Head Resistance Printhead resistance out of range. Verify that the head resistance
stamped on print head matches value
stored in EEPROM. Press Cancel on
the printer display.
Ribbon Temp Error The ambient temperature of the
printer is out of range.
OR
Sensor failure.
Press Cancel to cancel job. Allow the
printer to cool and cycle the power to
reboot.