User's Guide

July 2019 113
PLT-02931, Rev. A.1 Troubleshooting
Reboot Required
Error Message No. 430
Unspecified system error detected
by the printer firmware.
Reset the printer and try again.
If this problem persists, call for
technical assistance.
Remove Card
Error Message No. 464
A card is jammed in the print station
or card flipping area of the printer.
Clear the jam and press Cancel.
Remove Ribbon
Error Message No. 533
The print ribbon is installed and
needs to be removed.
Remove the ribbon.
Ribbon Break/Jam
Error Message No. 523, 537
The ribbon is not able to find the
next panel correctly. Check for
jams/breaks.
If jammed, clear the jam. If broken,
repair the ribbon by taping the
ribbon back on to the take-up core.
Press Resume to continue or Cancel
to abort.
Ribbon Low
Error Message No. 528
The ribbon will soon run out. If printing a large number of cards,
replace the ribbon now or monitor
the printer until the ribbon is gone
and install a new ribbon.
Check Ribbon
Error Message No. 530
The ribbon is not able to find the
next panel correctly. Check for
jams/breaks.
If jammed, clear the jam. If broken,
repair by taping the ribbon back on
to the take-up core.
Press Resume to continue or Cancel
to abort.
Ribbon Out
Error Message No. 526, 538
The ribbon has run out. Install a new ribbon and press
Resume to continue.
Invalid Ribbon
Error Message No. 519, 531
The ribbon is not installed properly
or has been damaged.
Verify the correct ribbon is installed
in the ribbon cartridge.
Unable to Feed
Error Message No. 474
The printer is unable to feed a card
from the card hopper.
Verify there are cards in the card
cartridge.
Verify cards are not stuck together or
jammed, and they are the correct
thickness.
See Manual
Error Message No. 453
Command resulted in an error. Verify correct utility command is sent
to the printer.
Waiting for Data
Error Message No. 454
The printer has stopped receiving
data from the PC.
Reset the printer and try again.
If this problem persists, call for
technical assistance.
Wrong Film
Error Message No. 494
The print film installed in the printer
does not match the film type
selected in the printer driver.
OR
A self-test job cannot be printed with
the print media installed.
Replace the film in the printer with
the type specified by the printer
driver.
A reboot is required.
Printer Display Error Message Cause Solution