User's Guide

112 July 2019
Troubleshooting PLT-02931, Rev. A.1
Headlift Error
Error Message No. 553, 554, 555, 556
There is a problem with the transfer
roller headlift.
Reset the printer and try again. If
problem persists, call for technical
assistance.
Headlift Error
Error Message No. 560
There is a problem with the transfer
roller headlift.
Reset the printer and try again. If
problem persists, call for technical
assistance.
Job Data Error
Error Message No. 544
The print data sent to the printer is
corrupt or has been interrupted.
Reset the printer and try again.
If this problem persists, call for
technical assistance.
Mag Verify Error
Error Message No. 487
Printer could not verify mag write.
OR
The magnetic stripe was not
encoded properly.
Check the cards for correct mag
stripe orientation and try again.
Verify the mag coercivity selection in
the driver matches that of the cards
Multiple Feed
Error Message No. 475
Multiple cards were fed into the
printer.
Remove all cards and try again.
No E-card Encoder
Error Message No. 451
You are trying to send encoding data,
but the printer is not configured with
this encoder type.
To cancel, press Cancel Print.
No Film
Error Message No. 492
Film is not installed in the printer.
OR
Film RFID tag is bad.
Install the film and press Resume.
To cancel the print, press Cancel on
the printer display or click Cancel
Print from the HID Printer Status
Monitor.
No Flip Module
Error Message No. 482
Two-sided job sent to a one-sided
printer.
Using the printer display, verify the
printer has flipper capabilities.
If flipper capabilities are present,
ensure that the Print Both Sides
option in the printer driver is set
correctly.
Press Resume on the printer display
to continue printing.
To cancel the print, click Cancel Print
from the HID Printer Status Monitor.
No Mag Module
Error Message No. 486
Mag encoding job sent to the printer
without a mag encoder.
You are trying to send encoding data,
but the printer is not configured with
this encoder type.
To cancel the print, click Cancel Print
from the HID Printer Status Monitor.
No Ribbon
Error Message No. 518, 524
No ribbon is installed in the printer.
OR
The ribbon RFID tag is bad.
Install the correct ribbon and press
Resume on the printer display.
To cancel the print, press Cancel on
the printer display or click Cancel
Print f
rom the HID Printer Status
Monitor.
See Manual
Error Message No. 444
An error was detected during
printing.
Reset the printer and try again.
If this problem persists, call for
technical assistance.
Printer Display Error Message Cause Solution