User's Guide

July 2019 111
PLT-02931, Rev. A.1 Troubleshooting
Failed to Initialize
Error Message No. 455, 456
An error has occurred during printer
start up.
Reset the printer and try again. If
problem persists, call for technical
assistance.
Check Options File
Error Message No. 458
Printer not set up correctly or
hardware failure.
Reset the printer and try again. If
problem persists, call for technical
assistance.
No Film
Error Message No. 498
Error reading film tag. Reset the printer and try again. If
problem persists, call for technical
assistance.
Ribbon Tag Error
Error Message No. 524
Error reading ribbon tag. Reset the printer and try again. If
problem persists, call for technical
assistance.
Heater Error
Error Message No. 558, 559
The flattener is too hot. Reset the printer and try again. If
problem persists, call for technical
assistance.
Flipper Jam
Error Message No. 480, 481
A card is jammed in the card flipping
area of the printer.
The flipper table is jammed or
non-functional.
Open the printer flipping module
cover.
Clear any cards in the flipping
module by opening the printer cover
and pressing the Forward and/or
Back buttons located on the printer
display.
Ensure that the flipper module can
rotate freely. Close the printer
flipping module cover.
Press Resume on the printer display
to continue printing.
To cancel the print, click Cancel Print
from the HID Printer Status Monitor.
Head Resistance
Error Message No. 434
The EE setting in printer driver for
head resistance is out of range.
Enter a value for Head Resistance in
the EE settings in the printer driver.
Reset the correct value according to
the steps in Section 3.4.8 Internal
printer settings. If this problem
persists, call for technical assistance.
See Manual
Error Message No. 435, 440
A hardware fault has prevented
setting the correct printhead voltage.
Verify Head Resistance EE setting is
correct.
Reset the printer and try again.
If this problem persists, call for
technical assistance.
Headlift Error
Error Message No. 436, 437, 442, 443
This is a problem with the printhead
lift.
Reset the printer and try again.
If this problem persists, call for
technical assistance.
Heater Error
Error Message No. 551, 557
The transfer heater roller is too hot. Reset the printer and try again.
If this problem persists, call for
technical assistance.
Invalid Ribbon
Error Message No. 519
An unauthorized ribbon is installed in
the printer.
Get the correct ribbon from your
dealer.
Printer Display Error Message Cause Solution