User's Guide

110 July 2019
Troubleshooting PLT-02931, Rev. A.1
6.1.2 Troubleshooting with the printer display error message table
The printer display shows the current status of the printer.
Printer Display Error Message Cause Solution
Calibrate Failed
Error Message No. 508, 535
Film or ribbon calibration has failed. Verify the film is installed correctly
and there is not a ribbon installed. If
this problem persists, call for
technical assistance.
Calibrate Film
Error Message No. 504
Film sensors need to be calibrated. Press Cancel and then perform the
film calibration procedure.
Calibrate Ribbon
Error Message No. 527
The print ribbon sensor is out of
calibration.
Press Cancel and then perform the
ribbon calibration procedure.
Card Jam
Error Message No. 467, 476, 484
A card is jammed in the print station
or card flipping area of the printer.
Clear the jam.
Card Jam: Smart Card
Error Message No. 469
A card is jammed in the smart card
encoding area of the printer.
Clear the jam.
Card Jam
Error Message No. 466
Card became jammed in the printer
during transfer.
Clear the jam.
Card Not Found
Error Message No. 465
Card cannot be found in the printer. Verify that the card is not jammed in
the printer and press Cancel.
Check Film
Error Message No. 501
The film is not able to move correctly.
Check for jams/breaks.
Check for obstruction. If the problem
persists, call for technical assistance.
Film Sensor Calibration Failure
Error Message No. 508
Film sensor failure. Reset the printer. Make sure film is
installed correctly. Try again.
Ribbon Sensor Calibration Failure
Error Message No. 535
Ribbon sensor failure. Reset the printer and try again. If
failure persists, call for technical
assistance.
Empty Reject Bin
Error Message No. 490
The reject bin is full. Remove the large number of rejected
cards from the reject bin.
Press OK to clear the notification
message.
In some cases, rejected cards are
incomplete or pose a security risk,
and should be disposed of properly.
Check Film
Error Message No. 500, 501, 506
The film is not able to move correctly.
Check for jams/breaks.
Check for obstruction. If the problem
persists, call for technical assistance.
Film Low
Error Message No. 503
The HDP® film will soon run out. If printing a large number of cards,
replace the film now or monitor the
printer until the film is gone and
install a new film.
Film Out
Error Message No. 497, 499
The HDP film has run out. Install a new roll of film and press
Resume to continue or Cancel to
reset.
Invalid Film
Error Message No. 493
The HDP film has been programmed
incorrectly or is damaged.
Verify the correct film is installed in
the film cartridge.