Spectra nTier700 Backup and Archive Appliance Release Notes and Documentation Updates SpectraLogic.
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Contents Introduction 7 RELATED PUBLICATIONS . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . USER FEEDBACK . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . REGISTER YOUR NEW NTIER700 . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . TYPOGRAPHICAL CONVENTIONS . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Contents Updates to the User Guide 29 CHAPTER 1—OVERVIEW . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Features . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . CHAPTER 2—INSTALLING THE NTIER700 . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Install in a Restricted Access Location . . . . . . . . . . . . . . . . . . . . . . . . . Connect the Power Cords . . . . . . .
Introduction These release notes give you the latest information available about the BlueScale® firmware for the Spectra® nTier700™ Backup and Archive Appliance (referred to as the nTier700). They provide updates to the Spectra nTier700 Backup and Archive Appliance User Guide. Notes: To make sure you have the most current version of the BlueScale firmware release notes and the Spectra nTier700 Backup and Archive Appliance User Guide, check the Spectra Logic Web site at www.spectralogic.com/documents.
Introduction Microsoft Windows Operating System and Software Check the following web sites for information and documentation related to the Microsoft Windows Storage Server 2003 operating system and other Microsoft software used with the nTier700. The integrated application server in the nTier700 runs the Windows Storage Server 2003 R2 operating system. You can find information about this operating system on the Microsoft web site at www.microsoft.com/windowsserver2003.
User Feedback USER FEEDBACK Please give us suggestions for and opinions on our products and their documentation by calling us at (800) 833-1132 or sending e-mail to feedback@spectralogic.com. REGISTER YOUR NEW NTIER700 Register your nTier700 quickly and easily on the Spectra Logic web site, by visiting www.spectralogic.com/register.
Introduction Notes 10 Release Notes 90990019
nTier700 BlueScale Firmware FIRMWARE PACKAGE INFORMATION Firmware packages are groupings of program code that are used to update the BlueScale software and firmware for the nTier700. Important The Windows Storage Server operating system requires you to install device drivers before application software can correctly communicate with tape drives, either in a library or standalone, connected to the nTier700.
nTier700 BlueScale Firmware Updating Firmware Note: Until further notice, firmware updates for the nTier700 are currently managed on an individual basis by Spectra Logic Technical Support. Contact Spectra Logic Technical Support for assistance (see Contacting Spectra Logic on page 4). To ensure that you have the most current firmware for your nTier700: 1. Connect to the BlueScale web interface. 2. Select About on the menu bar to check the currently installed BlueScale firmware version. 3.
Firmware Package History BlueScale2.8.0.1 This release implements hardware changes to the nTier700. It also updates the Windows operating system with the patches that were available as of June 14, 2010 (with the exception of Internet Explorer 8) and the drivers for the internal cards. Enhancements and Changes The Spectra nTier700 Backup and Archive Appliance User Guide incorrectly states that Ethernet ports 2 through 4 have a fixed IP addresses as the default.
nTier700 BlueScale Firmware Known Issues Problem Workaround When accessing the nTier500 through the BlueScale web interface, you may be prompted to install an ActiveX control when you select Remote Desktop to connect to the Windows Desktop. If the installation of the ActiveX control fails, the connection cannot be established. Access the Windows Desktop using the Remote Desktop Connections application from a Windows-based computer on the same network as the nTier700. 1.
Firmware Package History BlueScale services are now more robust when using different types of network configurations. When RAIDs are rebuilding, the Bluescale progress screen now correctly updates as the rebuild progresses. Error reporting by the BlueScale web interface has been improved. You can now export the System log maintained by File Migrator. The system log records all operations, including reads, writes, seeks, moves, and transfer rates.
nTier700 BlueScale Firmware BlueScale2.6.0.7 This release improves the overall reliability of the nTier700. Resolved Issues The File Migrator installation files have been added to system disk on the the 64-bit Windows version of the nTier700. Note: As of BlueScale 2.7.1.7, File Migrator is no longer included with the nTier700. Known Issue Problem Workaround When RAIDs are rebuilding, the Bluescale progress screen does not update to reflect the actual progress, even when the process is nearly complete.
Firmware Package History BlueScale2.6.0.6 This firmware release improves overall reliability of the nTier700. Resolved Issues Disconnecting and reconnecting the cables to the Ethernet ports on the nTier700 back panel no longer causes the system to hang. Known Issues Problem Workaround Update from BlueScale 2.2 or 2.3 to 2.6.0.6 fails unless specific procedures are carefully followed. This update must be performed by Spectra Logic Technical Support personnel (see Contacting Spectra Logic on page 4).
nTier700 BlueScale Firmware Problem Workaround Occasionally you may receive an internal server error when changing IP settings for Ethernet port 2 through BlueScale. Restart the browser you are using to access the BlueScale web interface and reconnect to the nTier700. The BlueScale login page does not display following a firmware update. Instead the status page that the system is restarting remains. Refresh the BlueScale web interface by pressing function key 5 (F5) on your keyboard. File Migrator.
Firmware Package History Problem Workaround The nTier700 root expanders are not hot-swappable. If a root expander is removed while the nTier700 is powered on: The nTier700 status information is no longer available through the BlueScale web interface and the blade operator panels. The AutoSupport feature does not function correctly. You cannot restart the nTier700 through Windows until the root expander is re-installed. Power down the nTier700 before removing a root expander.
nTier700 BlueScale Firmware Problem Workaround If Microsoft System Center Data Protection Manager (DPM) 2007 writes to tape do not succeed, check the drive mapping. The drives must be associated with a library—for example, refer to the following screen, which shows correctly mapped drives. This is a known Microsoft bug, and Spectra Logic is waiting for the patch to fix this problem. Note: As of BlueScale 2.7.1.7 DPM is no longer included with the nTier700. If the drives are not mapped correctly: 1.
Firmware Package History Problem Workaround When entering information through the BlueScale web interface, using the keyboard Enter key may not work as expected. Use the buttons in the interface instead of the keyboard. For example, after entering the folder information, click the OK button on the user interface instead of pressing the Enter key to create the folder.
nTier700 BlueScale Firmware Notes 22 Release Notes 90990019
Important Information This section provides information that is essential for ensuring that your data is accessible at all times and ensuring optimal operation of your Spectra nTier700 Backup and Archive appliance (referred to as the nTier700). SUPPORTED BROWSERS The following browsers are supported for accessing the BlueScale web interface for the nTier700: Microsoft’s Internet Explorer versions 6.0 and above Mozilla Firefox versions 2.
Important Information WINDOWS OPERATING SYSTEM Important Performing a Windows Update for the Windows Storage Server 2003 operating system presents versions of the hardware drivers that are different from what has been tested and released for the nTier700. Do not download and install drivers from Microsoft. If the nTier700 requires an updated driver, the appropriate driver will be provided by Spectra Logic. Bootup during a RAID rebuild.
Updating Tape Drive Device Drivers 2. Download the updated drivers to the nTier700 server. Note: If your nTier700 has internet access, download the driver archive file directly to a known location on the nTier700 system disk. Otherwise, save the downloaded driver archive file to a USB drive using a computer that does have internet access and then copy the file to a known location on the nTier700 system disk. a.
Important Information Remove Current Drivers or Devices If you previously installed device drivers for your tape drives using the wizard in Windows Device Manager, use the following steps to remove the drivers. Otherwise, skip to Install the Updated Device Driver. 1. Connect to the Windows Desktop on the nTier700, if you are not already connected. 2. Using Windows Explorer, navigate to the folder containing the extracted drivers files. For example: C:\Program Files (x86)\SpectraLogic\drivers\IBMTape.
Working with the Hardware Components 3. If the library uses one of the tape drives to provide the robotic control path through ADI, you may need to reinstall the Media Changer driver using the Windows Add Hardware wizard. The Spectra Logic device driver is located on the nTier700 system disk at: C:\Program Files (x86)\SpectraLogic\drivers\ Spectra T Series Library Driver\SpectraMC.inf Note: A medium changer driver is unnecessary in most configurations.
Important Information Replacing a root expander. The nTier700 root expanders are not hot-swappable or hot-pluggable. If a root expander is removed while the nTier700 is powered on, the nTier700 status information is no longer available through the BlueScale web interface and the blade operator panels. Note: Do not remove a root expander unless specifically instructed to do so by Spectra Logic Technical Support. Using a PS2 keyboard. Only USA-style PS2 keyboards are supported.
Updates to the User Guide This section includes updates to the Spectra nTier700 Backup and Archive Appliance User Guide. These updates will be added to the user guide the next time it is revised. Notes: The current version of the user guide is entitled Spectra nTier700 Intelligent Secondary Storage Appliance User Guide. The title will be changed the next time the user guide is updated.
Updates to the User Guide CHAPTER 2—INSTALLING THE NTIER700 The following sections update the information in this chapter. Task Install in a Restricted Access Location Important Described beginning on...
Chapter 2—Installing the nTier700 Connect the Power Cords To provide chassis grounding and electrostatic discharge protection while you install the data drives, connect the power cords to the nTier700 before installing the drives. Caution DO NOT power-on the nTier700 until you finish installing ALL of the drives for the first time.
Updates to the User Guide Install the Data Drives in the Blades The blades in the nTier700 are numbered consecutively from left to right when viewed from the front, beginning with Blade 1 at the furthest left. For each fully-populated blade in the nTier700, two rows of five drives are mounted in slots along the length of the blade. Unlock the Blades For security, the blades in the nTier700 appliance are locked, even when the power is turned off.
Chapter 2—Installing the nTier700 Install the Data Drives Warning Caution Do not pull more than one blade out of the chassis at a time. Extending multiple blades may cause the nTier700 to tip forward. Warnung: Ziehen Sie nicht mehr als einen Einschub zu gleicher Zeit aus dem Gehäuse. Das gleichzeitige Ziehen mehrerer Einschübe kann dazu führen, dass das nTier700 nach vorne kippt. Each box of drives is preconfigured as a RAID 6 for a single blade.
Updates to the User Guide The drives for each blade are shipped together as a set. The drives in each set are labeled from 1 to 10, corresponding the blade slots they occupied when the RAID 6 volume was originally built. Spectra Logic strongly recommends installing the drives into the blade slot corresponding to the number on the drive. Refer to Figure 3 to determine the slot numbers.
Chapter 2—Installing the nTier700 7. Release the latch on the drive sled by pushing the locking tab to the left, then pulling the latch slightly toward the top of the drive to open it (see Figure 5 and Figure 6). Note: You only need to pull up on the latch enough to release it. Tab Figure 5 Release the drive sled latch. 8. Position the drive sled over a drive slot in the blade with the latch toward the center of the blade and the edges aligned with the guides in the drive slot.
Updates to the User Guide 11. Using the blade handle, slide the blade completely into the nTier700 enclosure until it is firmly seated. 12. Repeat Step 3 through Step 10 to install the drives in all of the remaining blades. 13. After you finish installing the drives in all of the blades, slide the chassis management module into the chassis as far as it will go. Pull out slightly on the handle to confirm it is firmly seated.
Chapter 2—Installing the nTier700 Use the following steps to connect the interface cables to the nTier700 and power it on. 1. Connect an Ethernet cable to the RJ-45 Ethernet connector for Ethernet port 1 or port 2 on the rear panel. Connect the other end of the cable to an active network over which a computer can access the BlueScale web interface using a web browser. Note: Ethernet port 1 is preconfigured to use DHCP addressing on a network with a DHCP server.
Updates to the User Guide 5. As required for your configuration, connect the Fibre Channel or 10 GigE port or the SCSI connector on the nTier700 rear panel to a physical storage device (a tape library, a standalone tape drive, or another nTier appliance). Interface Type Connect the cable from your nTier700 to... Fibre Channel The Fibre Channel network switch where the physical storage device is connected.
Chapter 2—Installing the nTier700 7. Wait for the system to complete its power-on sequence. During the power-on sequence, the nTier700 initializes all of its installed components and starts the BlueScale web server. Notes: It can take up to ten minutes for the nTier700 to boot up for the first time as it automatically starts the operating system, loads software, and attempts to acquire an IP address. The fans in the nTier700 produce a loud, high-pitched whine. This sound is normal. 8.
Updates to the User Guide CHAPTER 3—CONFIGURING THE NTIER700 The following sections update the information in this chapter. Task Described beginning on...
Chapter 3—Configuring the nTier700 2. Enter the IP address for the Ethernet port you used in the browser address bar using the form: https://nnn.nnn.nnn.nnn where nnn.nnn.nnn.nnn is the IP address of the Ethernet port you connected to the network. Important The BlueScale web interface uses a secure Internet connection. You must prefix the IP address with https:// instead of just entering the IP address. By default, all four Ethernet ports are configured to use DHCP addressing.
Updates to the User Guide When using Internet Explorer or Firefox 2.x: Figure 9 shows an example of the security certificate warning from Internet Explorer 7. The format of the warning may be different with the web browser you are using. Figure 9 The web site security certificate warning shown in Internet Explorer 7. Select Continue to this website to display the BlueScale Login page (Figure 12 on page 43). When using Firefox 3.
Chapter 3—Configuring the nTier700 b. In the Add Security Exception dialog box, select Get Certificate. Figure 11 Invalid Spectra Logic nTier security certificate. c. Select View to confirm that the certificate is for the Spectra Logic nTier, then select Close to return to the Add Security Exception dialog box. d. Select Permanently store this exception > Confirm Security Exception to generate the exception and display the nTier700 display the display the BlueScale login page.
Updates to the User Guide 4. Enter your login information. If you added thenTier700 to a domain and want to log in as a domain user, enter a domain name. Otherwise, leave the Domain field blank to log in as a local user. If you are accessing the BlueScale interface for the first time, enter administrator as the default user name and spectra as the default password, all in lower case. If you changed the Windows user name and password, enter the new user name and password.
Chapter 3—Configuring the nTier700 5. Select Login. The Windows operating system on the nTier700 automatically starts the BlueScale web interface and displays the Overview page. Figure 13 The Overview page. 6. If desired, use the BlueScale web interface to set the IP addresses for each of the Ethernet ports as required for your environment as described in “Chapter 3 – Configuring the nTier500” in the Spectra nTier700 Backup and Archive Appliance User Guide.
Updates to the User Guide If you do not want to install ActiveX on the system, you can access the Windows operating system directly using a keyboard, mouse, and monitor connected directly to the nTier700 application server (see Figure 1 on page 31 for the connector locations). Log in using the same user name and password that you use to connect to the BlueScale web interface. Note: Using a USB keyboard and mouse lets you connect these devices without power-cycling the nTier700.
Chapter 3—Configuring the nTier700 3. Select Connect to start a Windows Remote Desktop session. Windows Remote Desktop displays the Windows login dialog box. Important The system supports a maximum of two Remote Desktop sessions at a time. Figure 15 The Windows Storage Server login. 4. Log into Windows using the same User name and Password as you use to log into the nTier700 BlueScale web interface. The default Windows user name and password are administrator and spectra, respectively.
Updates to the User Guide 5. The Windows desktop displays. From here, you interact directly with the Windows operating system Figure 16 The Windows Storage Server Remote Desktop. Notes: When the Remote Desktop window is maximized, a yellow bar across the top of the screen shows that you are accessing the desktop through the Windows Remote Desktop application. You can access the BlueScale web interface from the Windows operating system by selecting nTier700 Management Console from the Start menu.
Chapter 3—Configuring the nTier700 Install Antivirus Software Spectra Logic recommends that you install antivirus software on the nTier700 application server. Note: If you plan to use the optional data replication feature of Windows Storage Server, make sure your antivirus software is compatible with the DFS Replication service. Contact your antivirus software vendor to check for compatibility. Refer to the Spectra nTier700 Backup and Archive Appliance User Guide for additional information. 1.
Updates to the User Guide Share a CD or DVD drive on a computer connected to a network location that is accessible from the nTier700. If you use this method, begin with the instructions in Share a CD or DVD Drive on a Remote Computer. Share a CD or DVD Drive on a Remote Computer Use the steps in the following sections if you want to use a CD or DVD drive on a remote computer to install the software. The computer must be on an active network that is accessible to the nTier700.
Chapter 3—Configuring the nTier700 3. Select Share this folder. Change the Share name, if desired. Figure 18 Setting the share properties. 4. Select OK to save your changes. Map the Shared CD or DVD Drive to a Drive Letter 1. Launch Windows Explorer and select Tools > Map Network Drive. Figure 19 Mapping a drive letter to the CD or DVD drive.
Updates to the User Guide 2. Type in the name of the remote computer with the CD or DVD drive and the name of the share you just created (for example, \\lynnealaptop\D) in the Folder text box. Alternatively, you can enter the IP address of the remote computer and the name of the share (for example, \\192.168.7.32\D). 3. Select Finish to create the drive letter. The remote CD or DVD drive is now available just as if it was physically installed in the nTier700. Install the Software 1.
Chapter 4—Using the nTier700 CHAPTER 4—USING THE NTIER700 The following sections update the information in this chapter. Displaying the Status of Components The RAID tab on the Overview page now includes a Silence HBA Alarm button to let a remote operator silence the audible alarm that sounds when a RAID is experiencing problems. Figure 20 The Silence HBA Alarm button on the RAID tab of the Overview page.
Updates to the User Guide CHAPTER 8—MAINTAINING THE NTIER700 The following sections update the information in this chapter. Task Described beginning on... Moving or Shipping the nTier700 this page Updating Firmware this page Updating Tape Drive Device Drivers page 60 Moving or Shipping the nTier700 Important Before moving or shipping the nTier700, remove all of the data drives from the chassis and carefully pack them in their original shipping box to prevent damage to the drives.
Chapter 8—Maintaining the nTier700 2. Select About to display information about the version of the firmware package currently installed on the nTier700 (circled in Figure 21). Figure 21 The current BlueScale version on the About menu.
Updates to the User Guide Download the Updated Firmware If there is a more current version of the firmware available, you will be given instructions for downloading the firmware. You can then use one of the methods in this section to save the firmware to a known location and then perform the update as described in Update the Firmware on page 57. If... Then...
Chapter 8—Maintaining the nTier700 Update the Firmware After you obtain the updated firmware, use the following steps to perform the update. 1. Select Maintenance > Package Update to display the Package Update page. The nTier700 automatically scans the following locations for firmware files: Drives. A USB drive connected to one of the USB ports on the back of the nTier700. Packages are only listed under this option if a USB drive is connected to the nTier700. Remote.
Updates to the User Guide 2. Select the firmware package you want to use. The selected package displays in the Update To field. The most current available firmware package found during the scan displays in the Update to field. In Figure 22, the most current version is on the nTier firmware downloads page on the Spectra Logic web site. If you want to install the firmware from a different remote package server, enter a valid URL in the Scan this web page for remote packages text field and click Save.
Chapter 8—Maintaining the nTier700 4. If the firmware package includes updates to the firmware for the Adaptec RAID controller HBA, the blades, or the root expanders, a Confirmation Needed page similar to the one shown in Figure 23 displays. Figure 23 Confirmation message to update the HBA. Note: The BlueScale firmware prevents the Adaptec RAID controller firmware and /or driver from being updated if a RAID is actively performing any task (for example, a RAID volume is either building or rebuilding).
Updates to the User Guide Updating Tape Drive Device Drivers Important The Windows Storage Server operating system requires you to install device drivers before the application software can correctly communicate with tape drives, either in a library or standalone, connected to the nTier700. Always confirm that you have the most current driver available for any tape drives in the tape libraries you have connected to the nTier700.
Chapter 8—Maintaining the nTier700 d. Select the download directory to display a list of zipped file archives (.zip files). Select... If your organization... Latest Does not have a policy against using non-WHQL certified drivers. WHQL_Cert Has a policy against using non-WHQL certified drivers. e. Select the file with .x64 in the file name (for example, IBMTape.x64_6204.zip). f. Save the zip file containing the drivers to a known location on the nTier700 system drive. 3.
Updates to the User Guide Install the Updated Device Driver Note: If the Windows Add New Hardware Wizard starts, ignore it. The installation script for the device driver automatically manages the wizard. 1. Open a Command Prompt window and change to the folder containing the extracted drivers file. 2. Using the command prompt, run the command to install the tape drive device driver. Note: If the driver is unsigned, choose Continue Anyway when prompted. Run the following command... If you are using...
Appendix A—Service and Support APPENDIX A—SERVICE AND SUPPORT This section replaces Appendix A, “Technical Support.” SpectraGuard™ Support provides a worldwide service and maintenance structure, refined over many years to provide timely, professional service. Go to Spectra Logic’s web site at: www.spectralogic.com/warranty-service for information about the warranty and service options for your Spectra nTier700.
Updates to the User Guide Returns Your Spectra Logic Technical Support representative may ask you to return a problem component to Spectra Logic for servicing and failure analysis. After you complete a replacement procedure, return the defective part using ALL the packaging that the replacement part arrived in (including any anti-static bags or foam inserts). Caution Severe damage can occur if the component is not packaged correctly.
Appendix B – Specifications Power Cords North American 120 Volt-AC Power Cord he criteria for a 120-volt power cord for use in the United States and Canada are as follows: Parameter Specification Power cordage Three-conductor, 14 AWG Power input connectors NEMA 5-15P or IEC-60320 C14, male IEC 60320-C13, female IEC 60320 C13 female connector NEMA 5-15P male connector Figure 24 120 Volt-AC Power Cord for Use in North America (Spectra Logic P.N. 8289).
Updates to the User Guide APPENDIX D—TUNING GIGABIT ETHERNET NETWORK PERFORMANCE This new appendix describes advanced configuration procedures for improving the performance of connections to Gigabit Ethernet networks. Enable Jumbo Frames for 10 GigE Network Interface Cards If you have the optional 10 Gigabit Ethernet (GigE) NIC card installed in the nTier700, you can use the instructions in this section to improve the performance of the card if your network supports jumbo frames.
Appendix D—Tuning Gigabit Ethernet Network Performance 4. In the Local Area Connections pane, double-click the Local Area Connection corresponding to the 10 Gigabit Ethernet (GigE) NIC card and select Properties to display the Local Area Connection Properties window. Figure 25 Local Area Connection Properties. 5. On the General tab, select Configure to display the Intel driver configuration dialog box. 6.
Updates to the User Guide Enable Window Scaling For more efficient use of high bandwidth networks, a larger TCP window size can be used. The TCP window size field controls the flow of data and is limited to 2 bytes, or a window size of 65,535 bytes. Since the size field cannot be expanded, a scaling factor is used. The TCP window scale option is used to increase the maximum window size from 65,535 bytes to 1 Gigabyte. Caution The instructions in this section involve editing the Windows registry.
Appendix D—Tuning Gigabit Ethernet Network Performance Teaming NICs NIC teaming (link aggregation) is a function of the Intel Pro NIC driver in Windows Storage Server 2003 which lets you use multiple Ethernet ports in parallel to increase the link speed beyond the limits of any one NIC. In high-performance network environments you can aggregate the Gigabit Ethernet ports in the nTier700 into a single logical network link for added performance.
Updates to the User Guide 11. Based on the requirements of your switch, select the team type from the list. Team Type Description Adapter Fault Tolerance Provides for one active connection with the remaining connections in a standby state. Adaptive Load Balance The transmitted data is balanced across the team with one port acting as the receiver. Static Link Aggregation (SLA) All ports act together presenting one MAC for throughput performance increase.