Product Manual
9 Troubleshooting, downloading updates, andrepair
Resetting your device
If restarting your device does not resolve the issue that you are seeing, resetting it might
help. Resetting lets you choose to keep your files or remove them, and then reinstalls the
operating system.
To reset your device:
1. Tap / Settings / Update & security / Recovery.
2. Select Get started then follow the onscreen instructions to reset your device.
3. At the reset menu, select one of the following:
l Keep my files.
l Reinstalls Windows 10 and keeps your personal files.
l Removes apps and drivers you installed.
l Removes changes you made to settings.
l Removes any apps your dealer or distributor installed.
l Remove everything.
l Reinstalls Windows 10 and removes all your personal files.
l Removes apps and drivers you installed.
l Removes changes you made to settings.
l If you're planning to donate, recycle, or sell your device, use this option and
choose to fully clean the drive. This might take an hour or two, but it makes it
harder for other people to recover files you have removed.
Operating system and software updates
Periodically, operating system and software application updates will be available for your
device.
Windows 10 updates
The Windows 10 operating system periodically checks for updates so you don’t have to.
When an update is available, it is automatically downloaded and installed — keeping your
device up-to-date with the latest features.
Installing the latest updates can help fix common issues, but you must be online to
download the updates. If you are having trouble connecting and downloading updates
because your wireless network is too slow, you can try using a wired network via the
Desktop Hub accessory.
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