Product Manual

9 Troubleshooting, downloading updates, andrepair
Device will not start up
l The batteries do not have enough charge to power the device:
Press and hold the charge indicator button on each of the batteries. At least one
charge LED must be lit up to indicate that a battery has enough power for the device to
start on battery power. If no LEDs light up on a battery, attach the device to an external
power source, or swap the batteries for charged batteries, then try again.
l The batteries is not correctly installed.
The device may not be receiving power from the batteries if they are not installed
properly. Remove both the batteries, then replace them correctly.
Device suddenly turned off during use
l The device may have run out of power and gone into critical suspend mode.
If your battery charge level gets too low, the device will automatically go into a
hibernate mode to prevent loss of data. Check the battery level by pressing and
holding the battery level button on each of the batteries. If the battery charge is too
low, connect the device to external power, or swap the batteries for a charged
batteries.
If you regularly run out of battery power while in the field, consider carrying spare
batteries with you. The device supports hot-swapping of the batteries. Swap one
battery at a time; you must always have one battery with sufficient charge in the device
while you remove a battery and replace it with another. If you remove both batteries,
the device shuts down.
Restarting or resetting the operating system
If your device becomes unresponsive, and the troubleshooting guide does not resolve the
problem, you need to restart or reset your device.
For detailed instructions on the recovery options in Windows 10, refer to the Microsoft
support pages on Windows 10 recovery options at www.support.microsoft.com.
Restarting your (unresponsive) device
If your device is no longer responding to touchscreen or keypad input, you may need to
force it to restart by removing power from the system.
NOTE – Restarting the system by holding down the Power key removes power to the CPU. Any
unsaved files and settings will be lost.
To force your device to restart, press and hold the Power key until the device shuts down
(~15 seconds), then restart your device by pressing the Power key.
Spectra Precision Ranger 7 Data Collector User Guide | 74