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9 Troubleshooting, downloading updates, andrepair
installed, system performance may be reduced, or wireless connectivity speed may
appear to be slower than normal.
l You may have too many background applications are running.
Some programs start automatically and run in the background. You can disable these
programs at startup to improve Windows startup time and overall system
performance.
l You may have malware or a virus.
A virus or other malicious software could cause your device to run slowly. Check
whether your device has a virus by using Windows Defender, which is included with
Windows 10, or refer to the documentation for your third party antivirus software.
l Check your wireless network speed.
If the apps you are using are connecting to the Internet, a poor network connection
may be causing them to run slowly. For detailed information on checking your network,
see Wi-Fi speed is slow, page 73.
l Check for low disk space.
You may be able to improve performance if you free up some disk space on your
device. Disk Cleanup can delete temporary and system files, empty the Recycle bin, and
remove apps and data that you no longer need.
l Your device may have overheated.
If you are using your device in a hot environment and/or are using a processor or
memory-intensive, your device may have become too hot. Move your device to a
cooler spot, wait five minutes, and see if it runs faster.
EMPOWER module issues
My field software doesn’t recognize my EMPOWER module
l Check module contacts and attachment
It is possible the contacts between the module and the device are dirty, or that the
module is not attached correctly. Ensure that the module contacts are clean and that
the screws are tightened correctly.
l Your field software is not configured to communicate with the EMPOWER module
Check that your field software supports the EMPOWER module directly and that the
field software is configured to talk to the EMPOWER module directly or through the
correct COM port.
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