Product Manual

Troubleshooting connection problems

1. Confirm the unit is configured to communicate with the PC.

Tap

/ ActiveSync / Menu / Connections.

Confirm the box

Synchronize all PC’s using this connection

is checked and

USB

is selected from the dropdown list.

2. If the unit is unable to connect to the PC via ActiveSync, try

disabling any personal firewall software running on the PC.

TCP/IP ports need to be open.

3. Reset the unit.

4. If you have more than one unit, PC and/or cable, testing

different combinations of equipment can help isolate the cause

of the problem.

5. If you suspect the unit may have been connected to the PC

USB port before the connectivity software was installed, then

uninstall, reboot the PC, and reinstall.

6. Confirm the version of connectivity software used on your PC

(Microsoft ActiveSync 4.5 or greater for Windows XP or

Windows Mobile Device Center for Windows 7 and Vista).

7. Tap / Settings / Connections / USB to PC and change the

check box Enable advanced network functionality.