User Manual

136
Issue Possible Causes
Network connection is
not stable.
 IP address conflict. Check if other devices are using the same IP
address in the local network.
 Check that all necessary ports have been forwarded.
 Check network settings on the PC.
File backup errors
 The system is using too much CPU resource. Please stop
recording first and then begin backup.
 File size is exceeding the total available capacity.
 USB backup device is not compatible. Try a different device.
 USB device is damaged. Try a different device.
Forgot password
 Answer the security questions on the log in prompt to reset the
password
 If security answers have also been forgotten, contact technical
support.
No video on channels
 IP address for the camera is not right.
 IP camera port number is not right.
 IP camera account (user name/password) is not right.
 IP camera is offline.
Check Setup->Camera to make sure all camera settings are
correct. Contact technical support for further assistance.
Output display is not
optimal on monitor
 Check the display output setting and set it to the correct resolution
to match the monitor.
Video stutters when
viewing in split screen
 The network bandwidth is not sufficient. Split screen viewing
requires a bandwidth of 100Mbps or higher.
 PC resources are not sufficient.