User Manual
Table Of Contents
- 1 Introduction
- 2 Basic Operation Guide
- 3 EZ Setup & Main Interface
- 4 Camera Management
- 5 Live View Introduction
- 6 PTZ
- 7 Record& Disk Management
- 8 Playback& Backup
- 9 Alarm Management
- 10 Account & Permission Management
- 11 Device Management
- 12 Remote Surveillance
- Appendix A FAQ
- Appendix B Calculate Recording Capacity
- Appendix C Specifications
FAQ
DVR User Manual
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Q6. The system is not recording, why?
a. Make sure the HDD was formatted prior to use.
b. The record schedule has not been set in manual record mode. Please refer to 7.3.2 Record Schedule Configuration
for details.
c. Maybe HDD is full and thus the DVR is not able to record. Check HDD information from Disk Management
and if required, please enable the recycle function (please see 7.1.2 Advanced Configuration for details).
d. There is no disk but cameras in the disk group, so please add at least one disk to the group. Refer to 7.5.1
Storage Mode Configuration for details.
e. The HDD could have gone bad. Please contact tech support.
Q7. Fail to access the DVR remotely through IE.
a. Please make sure the IE version is IE8 or above.
b. Please check whether the PC has enabled the firewall or installed the antivirus software. Please try to
access the DVR again after you disable the firewall and stop the antivirus software.
c. Allow & block list may have been set in Account and Authority setting. The PC of which the IP address is in
the block list or out of the allow list cannot access the DVR remotely.
Q8. ActiveX control cannot be downloaded. What can I do?
a. IE browser blocks ActiveX control. Please do setup as per the steps mentioned below.
① Open IE browser. Click →Internet Options.
② Select Security→Custom Level. Refer to Fig 10-1.
③ Enable all the sub options under “ActiveX controls and plug-ins”. Refer to Fig 10-2.
④ Then click “OK” to finish setup.
b. Other plug-ins or anti-virus may block ActiveX. Please disable or do the required settings.