Quick start Guide

USER MANUAL
94
Chapter 9 Appendix
9.1 Troubleshooting
1. Q: What can I do if the system does not detect the HDD?
A: Check if the power supply system is properly connected and data cord and power cable are
securely connected, and if something is wrong with the HDD interface.
2. Q: I have changed the password but forgot the new password, how can I access the system?
A: Contact support for a password reset.
3. Q: I see abnormal video signal or no video signal
A: Check the network cable connection at both the NVR side and the camera side to see if the
cable is firmly connected to the port. Try a different cable and/or different PoE port if the problem
persists.
4. Q: How to prevent NVR from overheating?
A: The NVR needs to dissipate heat while it is running. Please place the NVR in a place with good
air circulation and away from heat sources.
5. Q: The remote control doesn’t work.
A: Try aiming the remote control at the IR receiver on front panel. If it still doesn’t work, please
check if the batteries in the remote control are dying.
7. Q: Can I playback while recording?
A: Yes. The system supports the playback while recording.
8. Q: Can I clear some recorded data on the HDD?
A: In consideration of the file security, clearing random data is not allowed. If you want to remove
all the records, you can format the HDD.
9. Q: Why can’t I log into the NVR client?