Install Manual

18SPAN Drive Installation Manual Troubleshooting & Servicing |
LED code What it means How to x
No LEDs
visible
Power supply issue;
charging is disabled
Check that the power supply is on. Have an electrician
conrm voltage is present at the terminal block using a multimeter
and take voltage readings for L1 to L2/N, L1 to GND, L2/N to GND.
One (1) red
blink
Internal fault;
charging is disabled
Turn the circuit breaker o, wait 5 seconds, and turn it back on.
If the issue persists, contact SPAN for further instructions.
Two (2) red
blinks
Ground fault circuit
interruption; charging
is disabled
Remove the charger from the car, wait 15 seconds, and
try plugging it back in. Check SPAN Drive (exterior housing,
handle, and cable) for damage or signs of water ingress.
Have an electrician check conductor wire connections.
Three (3) red
blinks
Overvoltage or poor
grid quality detected;
charging is disabled
Check that the power supply is nominal 200-240 volts.
Have an electrician conrm voltage is as expected at the terminal
block using a multimeter and take voltage readings for L1 to L2/N,
L1 to GND, L2/N to GND.
Four (4) red
blinks
Ground integrity check failed;
high ground resistance detected;
charging is disabled
Have an electrician check that SPAN Drive is properly grounded.
The Ground connection must be bonded in the upstream
power supply.
Five (5) red
blinks
Over temperature detected;
charging is limited or disabled
Carefully check the exterior of SPAN Drive and cable handle for
excessive warmth. Have an electrician check that the conductors
are sized properly.
Purple
Communications lost
to SPAN Drive
Follow the commissioning process via the SPAN Installer app
for troubleshooting.
Troubleshooting & servicing
For additional troubleshooting and support visit www.support.span.io
or contact SPAN customer service at [phone].
Status & Fault codes
Any red LED on SPAN Drive indicates that the device
has encountered a fault state. All blink codes pause
for one second before repeating.
WARNING: Do not attempt to open, disassemble, repair, tamper with, or modify the equipment.
The equipment contains no user-serviceable parts. Contact the installer who installed the
equipment for any repairs. Only qualied electrical personnel should open SPAN Drive.
LED Code What It Means
White
Ambient/Idle
Green
Charging
Blue
Setup / commissioning
Purple
Communications lost to SPAN Drive
Red
Fault state