Install Manual

Span 1-00800-xx Installation Manual (rev. 2022-01-28) 19
TROUBLESHOOTING & SERVICING
For additional troubleshooting and support visit www.support.span.io
Communication with the Span Panel
Follow these troubleshooting steps to establish communication and verify operation of the Span Installer App:
● Wait at least 3 minutes after powering on before attempting to connect to the Panel.
● Ensure the panel is connected to the internet, using the Installer App.
● Ensure the battery backup system is communicating with the Span Panel using the Installer App.
● Ensure all circuits and circuit locations are correctly identified in the Installer App.
● To restart the system, press and hold the Reset button for 10 seconds (see “Resetting the System” below).
For further assistance, contact [e-mail].
WARNING: Do not attempt to open, disassemble, repair, tamper with, or modify the equipment. The equipment contains
no user-serviceable parts other than field-installed breakers. Contact the installer who installed the equipment for any
repairs. Only qualified electrical personnel should remove the deadfront panel.
Status LEDs
Indication
Label
LED Color
LED State
Note
Main Power
Green
Solid
Main PCBA powered
Off
Off
No AC power to panel
Warning
Green
Solid
Fault: Hybrid inverter and/or
autotransformer automatically
disconnected from main bussing.
Off
Off
Normal operation
Grid Status
Green
Solid
Grid voltage detected
Off
Off
Grid voltage not detected
Gateway Power
Green
Solid
Gateway PCBA powered
Off
Off
No power to Gateway PCBA
(Future Use)
X
--
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--
(Future Use)
Y
--
--
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