User Manual

Sophos UTM Support Services Guide
1UTM (new licensing) & accessories
Introduction
This document provides a detailed description of Sophos Support Services which are
offered by Sophos or Sophos partners for Sophos UTM appliance, RED and Sophos
Access Points.
Contents
Support Levels 2
UTM Web Support 2
UTM Standard Support 2
UTM Premium Support 2
Support Services 3
Software Updates 3
Technical Support 3
Hardware Replacement for Sophos UTM Hardware 3
Warranty for RED products 4
Support Services for Sophos Access Points 4
General Hardware Replacement rules for Sophos UTM hardware products 4