Specifications

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Sophos Alert Services
Sophos ZombieAlert™ Service provides you with immediate warning if
spammers have hijacked any of your organization’s computers to send spam or
launch denial-of-service attacks.
www.sophos.com/products/enterprise/alert-services/zombiealert.html
Sophos PhishAlert™ Service provides fast, near real-time alerts of phishing
campaigns, so that you can take steps to shut down an imitation website and
protect your organization’s customers.
www.sophos.com/products/enterprise/alert-services/phishalert.html
Sophos WebAlert™ Service delivers an early warning if any web pages in your
domain have been hacked or are hosting malware.
www.sophos.com/products/enterprise/alert-services/webalert.html
Sophos Global Support Services
Support is not just about providing updates or helping with installations. It is
about sharing our expertise to give you the very best protection.
Our in-house team of experts is trained in both Sophos solutions and third-party
technologies.
Whenever you contact Sophos Global Support Services you will be speaking to a
fully trained Sophos employee – not a call taker based in an overseas call center.
Technical support
A global team of Sophos experts provides 24-hour help year round with installing,
configuring and upgrading our products, and resolving any technical issues.
Standard Support is available around the clock, every day of the year and is
included at no extra cost in all subscription licences. For perpetual licences,
Standard Support must be purchased separately. Premium and Platinum Support
are available for an additional fee, based on your license cost, and provide
penalty-backed service level agreements.
Professional Services
Sophos Professional Services provides the skills to implement and maintain your
security solutions. We have a range of standard and customized services to give
you all the help you need. Our services can be delivered on site or remotely, and
ensure the maximum return on your organization’s investment in Sophos.
Technical training
Sophos Technical Training runs courses and workshops around the world to help
organizations deal with increasingly complex and evolving threats. Courses cover
endpoint, email and web security and our customized packages can meet your
specific requirements.
For more details, visit www.sophos.com/support/services
APPENDIX III OTHER SOPHOS PRODUCTS AND SERVICES