OWNER’S MANUAL embrace the wave Relief in as little as 5 minutes1 Lasting relief up to 3.
TABLE OF CONTENTS Introduction ........................................................ 1 Indications for Use ........................................... 1 Safety Information ............................................ 1 Device Description ........................................... 2 Intended User and Contraindications ....... 2 Inside the Box ..................................................... 3 Introduction to the Soovu Pod .................... 4 Definition of Terms ..................................
INTRODUCTION Welcome to the Soovu HeatWave™ Therapy System. Please read this manual carefully before using the system for the first time. Keep these instructions in a safe place for future reference. For assistance, please contact help@soovu.com.
SAFETY INFORMATION, CONT. CAUTION Cautions alert the user to important information regarding use of the Soovu Pod. • The safety and effectiveness of this System with pregnant women has not been established. • Keep the Charging Cradle free of debris and dust. • The Soovu Pods contain a medical-grade Lithium Polymer battery • Do not disassemble the Soovu Pod, the battery is not replaceable and there are no user-serviceable components inside.
INSIDE THE BOX Unpack and familiarize yourself with the System: 2 Soovu Pods Charging Cradle Cable Adhesive Rings Quick Start Guide 3
INTRODUCTION TO THE SOOVU POD Top Side and SmileWave™ The SmileWave on the top of the Soovu is a light bar with lights that shine during various operations. Each color and pattern combination has a different meaning. Orange flowing Pods are charging. SmileWave Green steady Charging is complete. Blue slow flashing Pod is ready to pair. Yellow quick flashing Battery is low. Teal or purple flowing Identifies Pod 1 and Pod 2. Red quick flashing Pod has a malfunction. Contact help@soovu.com.
DEFINITION OF TERMS Adhesive Backing: The peel-away layer that is removed to expose the adhesive on the Adhesive Ring. Adhesive Ring: The disposable that attaches to the Soovu Pod on one side and your skin on the other sticky side. HeatWaveTM: Series of heat pulses delivered by the Soovu Pod over a period of time. Soovu App: Companion mobile application downloaded to the User’s smartphone that supports pairing with the Soovu Pods. Soovu Pods: Wearable devices that attach to the skin and deliver pulsed heat.
GETTING STARTED WITH THE SOOVU PODS IMPORTANT: Prior to first use, each Soovu Pod must be placed into the Charging Cradle and fully charged. Soovu Pods will not operate until first charged. Charging your Soovu Pod 1. Be sure the Soovu Pods are free from damage, stickers, and other material before use. 2. Plug the Cable into the Charging Cradle. Connect the Cable to a 5W (minimum) USB power adapter such as you would use to charge your smartphone and then plug into a wall outlet or power strip. 3.
GETTING STARTED WITH THE SOOVU PODS, CONT. Starting the App 1. Account Creation. Download the Soovu App and create an account using your name, email address, and password. You will need to review and agree to the Terms of Service before proceeding. 2. Verify your Account through the options provided. Sign into the App after you verify your account. Pairing Pods with your Phone 1. Be sure your phone’s Bluetooth is turned on. Go to your phone’s Settings to turn on Bluetooth. 2.
RUNNING THE HEATWAVETM SESSION IMPORTANT: The Soovu App may periodically instruct you to change the location of the Pods. To avoid skin damage, you should relocate the Pods to a non-overlapping area of your skin when instructed. You are advised to pay attention to how you feel during the HeatWave session and to monitor your skin after each session.
RUNNING THE HEATWAVETM SESSION, CONT. How to Apply the Soovu Pods: Before applying the Soovu Pods to your body, decide where you will wear them. Possible locations: You can place the Soovu Pods almost anywhere on your body including your back, shoulders, neck, hips, buttocks, hamstrings, quadriceps, and calves. Be sure to place the Soovu Pods in an area that has a flat surface to ensure the Heating Surface makes full contact with the skin.
RUNNING THE HEATWAVETM SESSION, CONT. Customizing the HeatWave Session 1. Tap Pain Location. To set up the HeatWave session, tap the location on the body on the screen where you are experiencing pain or discomfort. You can pinch and zoom on the screen to change the size of the body. You can only choose one location at a time. 2. Customize Session. Once your Soovu Pods are in place on your body, tap 'Next'.
RUNNING THE HEATWAVETM SESSION, CONT. If the Soovu Pod(s) feels uncomfortably hot, reduce the temperature or simply remove the Pod(s) from your body and stop the session. Stopping the HeatWave Session The Soovu Pods will automatically stop heating after 10, 20, or 30 minutes depending on the duration of the session you selected. You can end the HeatWave session at any point by tapping the 'Stop' button at the bottom of the screen.
TROUBLESHOOTING OBSERVED PROBLEM POSSIBLE RESOLUTION Soovu Pod(s) are not showing in the App Bluetooth may be turned off on your smartphone. On your smartphone, navigate to the Bluetooth settings page and make sure Bluetooth is turned on. Soovu Pod(s) may be out of range of your smartphone. Move your Soovu Pods closer to your smartphone. Battery charge on Soovu Pods may be insufficient. If the Soovu Pods are not charged enough, the App may not be able to connect with them.
TROUBLESHOOTING OBSERVED PROBLEM POSSIBLE RESOLUTION Soovu Pod(s) show a red light. The System has detected an error. Your Soovu Pod should restart itself automatically. If the error persists, contact help@soovu.com for more assistance. Soovu Pod(s) show blue flashing lights for pairing, but I do not wish to pair right now. The Soovu Pod can accidentally go into “pairing mode” if it is bumped while on the Charging Cradle. If you see the flashing blue SmileWave, there is no need to take action.
SPECIFICATIONS Operating Environment Specifications Soovu Pod operating temperature range: +10°C to +40°C. Do not expose the Soovu Pod to excessive heat. Soovu Pod operating relative humidity range: 15 - 75% Soovu Pod liquid ingress protection rate: IP67, which means it can withstand accidental splashes, sustained use in the shower, exposure to rain, or a moderately dusty environment. Charging Cradle ingress protection level: rated for liquid and dust ingress protection of IP21.
