Owner's Manual

Troubleshooting
General
troubleshooting
for
issues like:
black screen,
no
sound,
frozen picture,
TV
does
not
respond,
or
network
is
lost,
do
the
following
steps.
1
Restart
your
TV
by
pressing
the
power
button
on
the
remote control until a
message appears. The TV
will
restart.
If
the
TV
does
not
recover,
try
unplugging
the
TV
from
the
AC
power
cord
for
three
minutes and
then
plug
it
in again.
2
Refer
to
the
Help
menu
by
pressing
HELP
on
the
remote
control.
3
Connect
your
TV
to
the
Internet and
perform
a software update.
4
Visit
Sony
support
website
(information
provided on
the
front
cover).
5
Perform
the
factory data reset. Refer
to
"How
to
reset
the
TV
to
factory
settings"
(page
17).
When [A
new
TV system software update
is
available ... ] message
is
displayed.
Sony strongly recommends
you
to
update
the
TV
software
by
selecting (Update Now].
These software updates
improve
your
TV
performance
or
add
new
features.
The
following
screen
with
(Updating ... ]
will
appear
and
the
illumination
LED
flashes
white
while
software is
updating.
Do
not
unplug
the
AC
power
cord
during
the
software update.
If
you
do,
the
software
update
may
not
finish
completely,
and
it
may
cause a software malfunction.
Software updates can take
up
to
15
minutes.
When you plug
in
the
TV,
the
TV
may
not
be able to turn on for a while even
if
you
press
the
power
button on
the
remote
control
or
the
TV.
It
takes
time
to
initialize
the
system. Wait
for
about
one
minute,
then
operate
it
again.
How
to reset
the
TV to factory settings
WARNING: The reset
will
clear all
of
your
customized settings
including
the
parental
lock setting.
•
Turn
on
the
TV.
You
can
reset the
TV
to
factory settings by pressing
HOME,
then
select
[Settings]--+ [Storage
&
reset]--+
[Factory data reset].
•
To
force factory data
reset,
unplug the
AC
power cord.
Press
and hold both
6
and-
buttons
on
the
TV,
then plug
in
the
AC
power
cord.
Release
both buttons when the
illumination
LED
blinks in green.
•
For
security
purposes,
be
sure
to remove
all
personal and account information before
discarding, selling
or
passing your
TV
to
someone else by: unlinking/unregistering,
signing
out
of
and deactivating
all
network
services
as
well
as
factory reset the
TV.
Troubles
and
Solutions
When
the
illumination
LED
is
flashing in
red.
• Count
how many times it flashes (interval
time
is
three seconds).
Reboot the
TV
by disconnecting the
AC
power cord from the
TV
for three
minutes,
then turn
on
the
TV.
If
the problem
persists, disconnect the
AC
power
cord,
and contact
Sony
Customer
Support
(information provided
on
the front
cover) with the number
of
times the
illumination
LED
flashes.
There
is
no picture {screen
is
dark) and
no
sound.
•
Check
the cable/antenna connection.
• Connect
the
TV
to
the
AC
power,
and press
the power button on the
TV
or the remote
control.
Some
programs cannot be tuned.
•
Check
the cable/antenna connection.
The remote control does not function.
•
Replace
the batteries.
The
STB
MENU button on
the
remote
control does
not
work.
•
Check
the connection and set up
of
the
IR
Blaster (page
12).
The parental lock password has been
forgotten.
•
Enter
4357
for
the
password and select
(Change
PIN].
l7
US