Help Guide

You can connect to the Internet, but not to certain apps and services. [142]
Remote control/accessories [143]
The remote control does not operate. [144]
Power [145]
The TV turns off automatically. [146]
The TV turns on automatically. [147]
After turning on the TV, it turns off immediately. (only models equipped with an OLED
panel) [148]
The TV does not turn on. [149]
Connected devices [150]
No picture from a connected device. [151]
You cannot select a connected device in the Home Menu. [152]
Certain programs on digital sources display a loss of detail. [153]
Photo images or folders take time to display. [154]
You cannot find a connected BRAVIA Sync HDMI device. [155]
The STB MENU button on the remote control does not work. [156]
You cannot turn off the set-top box (cable/satellite box) using the TV's remote control
through the IR Blaster function. [157]
An external device (such as a set-top box) cannot be controlled via the IR Blaster.
(IR Blaster compatible models only) [158]
Some media files in the USB device or server are not displayed. [159]
Operation cuts out, or a device does not work. [160]
Some paid content cannot be played. [161]
LED [162]
The illumination LED sometimes lights up. [163]
You want to disable the illumination LED so that it does not light up or blink. [164]