Help Guide

Ghosting or double images appear. [118]
Only snow noise or a black picture appears on the screen. [119]
There is picture or sound noise when viewing an analog TV channel. [120]
Some channels are blank. [121]
Poor reception or poor picture quality with digital broadcasts. [122]
You cannot view digital channels. [123]
You cannot receive or select channels. [124]
Some digital cable channels are not displayed. [125]
Broadcast HD formats have poor quality. [126]
Sound [127]
No sound but good picture. [128]
Audio noise. [129]
No audio or low audio with a home theater system. [130]
Distorted sound. [131]
You want to output sound from both the headphones/Bluetooth audio device/audio
system and the TV speakers. [132]
You are concerned about a delay between the picture and sound. [133]
No TV sounds such as operation sound or audio response. [134]
You cannot establish an eARC connection. [135]
You cannot use voice search/the Google Assistant* with the built-in MIC (only TVs
with a built-in MIC). [136]
You can hear a slight noise from the TV speakers (only models with TV center
speaker mode). [137]
Network (Internet/home)/apps [138]
The TV cannot connect to the Internet/Network. [139]
The picture and/or sound quality from streaming apps is poor. [140]
Your TV cannot connect to the server. [141]